1 Apr 2021
Accommodation Update 18 March 2021 – applications for rent rebate
We appreciate this is a challenging time for students and thank you for your patience and understanding at this time.
Students currently residing in University Halls.
We would like to offer reassurance that our accommodation remains open throughout, if you are already on campus and are living in our halls accommodation you can continue to do so, our catered halls service will continue to operate. Students remaining in halls will continue to be charged accommodation fees as per their contract. Please note that you should not move back and forth between your permanent home and student home during term time.
Students currently at home/not residing in University Halls.
- On 6 January, we announced a rent rebate for eligible students from 11 January to 7 February 2021, i.e. 4 weeks rent for the period that you were not able to occupy your accommodation.
- Further to the VC announcement on 28 January, if your course is not set to return to in-person teaching until 1 March - any student who has been advised not to come back to campus AND continues to stay at home will be able to claim an accommodation rebate for the period of 11 January to 28 February 2021 (i.e. 7 weeks rent) for the period that you were not able to occupy your accommodation.
- Further to the VC announcement on 23 February, if your course requires you to return to campus for practical teaching or specialist facilities, you will be eligible for the rent rebate until the published return date for your course. If your course does not require you to return to campus for the remainder of Term 2, we will continue to rebate the fees until 12 April 2021.
Students who wanted to apply for this rebate were asked to complete an application form by Monday 8 February 2021. Please note that unless we receive your application form and can confirm that you are not residing on Campus we will be unable to provide the rebate.
If you have missed the date to apply and believe that you qualify for the discount, please contact us.
If you have already applied for the initial rebate, you do not have to re-submit a form. We will automatically review your existing application for your updated eligible rent discount period.
If you have recently returned to campus (and claimed the rent rebate), the rebate will end from the date that you returned to your hall. If you have not already advised us of this date, please email email@example.com
Due to the high volume of applications and the extension of dates, we are still completing our validation checks and processing the discounts. If you are eligible for the rent rebate (in accordance with the information below), the credit will be applied to your Term 3 instalement on your University Student account and detailed on your statement due out on 29 April.
You should continue to pay your full Term 2 Accommodation fees in line with normal payment timescales as set out in your accommodation contract. Any credits applied will appear on your Term 3 statement.
Please note that you will not qualify for the discount if you were in Loughborough Halls between 6 January 2021 and 7 February 2021 or resided temporarily in an alternative room either on or off campus.
Please read the below information carefully to understand if you are eligible and to find out what happens next.
An update about the rent discount
We have now extended the rent rebate period until 12 April 2021. This is in line with the government roadmap.
As such, eligible students will now be able to apply for the rent rebate for the period from 11 January 2021 up to 12 April 2021.
If you have already applied for the rent rebate, you do not have to re-submit a form. We will automatically review your existing application for the updated rent rebate period. If you need to amend the information on your form please contact us.
Please note that unless we receive your application form and can confirm that you are not residing on campus we will be unable to provide the rebate. We will be performing welfare checks to ensure that any student claiming rebate is not resident on campus or residing in an alternative room in town. If you have missed the date to apply and believe that you qualify for the discount, please contact us.
How do I know if I’m eligible?
You will be eligible for the initial 4 week rent rebate if:
- You are not currently living in your room in Hall.
- You do not move back to your room in Hall between 6 January 2021 and 7 February 2021.
- You are not staying temporarily in an alternative room or accommodation in Loughborough.
You will be eligible for the extension period if:
- You are not currently living in your room in Hall.
- You do not move back to your room in between 6 January 2021 and 12 April 2021.
- Or, you do not move back to your room between 6 January 2021 and the published return date for your course if prior to 12 April (you will be eligible for the rebate until this date only).
Am I still eligible for the rebate if I return to campus after 7 February but prior to the published return date for my course (if before 12 April)?
You can return to campus if you meet one of the following criteria:
- you have already arranged international travel to the UK;
- you do not have adequate space / facilities at home to study;
- your mental health would be negatively affected if you remain at home;
- you are part of an elite sport performance pathway.
If you meet one of these criteria and choose to return between 7 February and 12 April, you will be eligible for the extended discount until the date of your return. If you meet one of these criteria and choose to return, you must advise us and IT IS A REQUIREMENT you have a free rapid Covid test at our on-site Test Centre before accessing accommodation or any facilities. Book your test now via the website (UK residents only). You will then need to take a test at least once a week while you are on campus. If you are travelling from overseas, you are unable to book the above test, you must follow the government guidelines before arriving on Campus.
What happens now?
For us to assess your eligibility and process your request you need to have completed our Accommodation Credit Request Form.
Once you have completed the form you will not need to contact us further unless you intend returning to campus prior to 12 April 2021. If you are eligible for the rent rebate (in accordance with the information above), the credit will be applied to your Term 3 instalement on your University Student account and detailed on your statement due out on 29 April.
Please note the following:
- As term 2 accommodation charges have already been billed, you will receive this rebate as a credit on your account. This credit will be applied against your term 3 accommodation fee.
- You will have received a statement of your student account on Friday 5 February. This will include the full term 2 charge; you should continue to pay this in line with normal payment timescales as set out in your accommodation contract.
The lockdown started on 4 January 2021, why does the rebate start from 11 January?
The 11 January 2021 is the start of term and the date when the majority of students across the country would have been due to return to their accommodation following the winter break prior to the Government announcing this latest lockdown.
Will you extend the rent discount if lockdown is extended further?
We will continue to review government guidance and should there be any further changes that impact students returning to their accommodation we will review this accordingly.
I have paid all of my rent in full upfront. Will I still receive a rent discount? And when will I receive the discount?
If you are eligible for the rent rebate, the credit will be applied to your account by the end of April 2021, you may request any remaining credit on your account to be returned to you.
Can I cancel my contract instead of applying for the rent rebate?
No, our standard cancellation terms and conditions still apply. You can find these here.
Can I cancel my contract if I do not return to campus for the remainder of the academic year?
No, in accordance with the previous University statements following the government guidelines and also the Licence Terms & Conditions, students are only exempt from paying hall fees whilst advised to stay away from Campus.
If you are not intending to return to campus due to medical concerns and wish to study remotely, you are advised to ‘contact your School administration team as soon as possible if you think you will be unable to attend when in-person teaching resumes in semester two, so you can discuss the specific implications for your programme. Please refer to the Handbook for further information: https://www.lboro.ac.uk/students/handbook/ug-pgt/studying-remotely/
Please read the information on our Accommodation – Covid-19 information page. Hopefully we have also addressed many of your queries on our webpage which contains further details on any action you need to take.