2 Jun 2021
Accommodation Update 1 June 2021 – applications for rent rebate
We appreciate this is a challenging time for students.
Further to the University announcement on 11 May, You should have made arrangements to return to Loughborough for Monday 17 May if you had not already done so. If you choose not to return you may continue to access any course content online. However unless you are currently based outside the UK and are unable to return to campus, you will be charged hall fees from 17 May.
Students currently residing in University Halls
We are pleased to confirm that all students have been requested to return to the campus and most students have now returned to their Halls accommodation. Our focus is on operating as safely as possible, any student on Campus should participate in regular asymptomatic testing, including immediately upon their arrival.
Students currently at home/recently returned to University Halls
As per our previous notifications, you were able to apply for the rent rebate for the period from 11 January 2021 up to 12 April 2021 for the duration that you were not in occupation by completing our Rent Rebate form. Please note that unless we received your application form by Monday 8 February 2021 and confirmed that you were not residing on Campus we are unable to provide the rebate.
If you were eligible for the rent rebate (in accordance with the information below), the credit has been applied to your Term 3 instalment on your University Student account and detailed on your financial statements. The rebate has been calculated for each day that you were away from campus, the eligible dates are recorded on your statement.
Further to the VC announcement on 13 April, If your programme of study did not have any scheduled in-person teaching prior to 17 May you could continue to study away from the campus. Students in University accommodation that did not return to hall because there was no in-person teaching on their programme of study, could apply for an extension of the rebate on Halls of Residence fees for the period of 12 April to 17 May (or date of return if earlier).
If you have any queries regarding your eligibility for the extension rebate period, please complete our Campus Services Feedback Form by Friday 11 June 2021. Please give as much detail as possible, we will review your claim and aim to respond to you within 14 working days.
If you are eligible for the extended rent rebate, the credit has been applied to your account by the end of May 2021, you may request any remaining credit on your account to be returned to you.
- You are not eligible for the rebate if you returned to hall after 7 February 2021, even if you subsequently returned home.
- If your course required you to return to campus for practical teaching or specialist facilities, i.e. 8 March 21, you will only be eligible for the rent rebate until this published return date for your course, regardless of the frequency of in-person delivery (even if you chose not to return to your accommodation). If you believe that this does not apply to your course, please contact your department. Your department will need to confirm to you that there has been zero in-person delivery, not just in-person delivery that can be remotely accessed. Please forward the department email to email@example.com by Friday 11 June so we can review your claim (don’t forget to include your ID number and full name).
- You do not qualify for the discount if you were in Loughborough Halls between 6 January 2021 and 7 February 2021 or resided temporarily in an alternative room either on or off campus.
If you completed the Rent Rebate form but have not received a rebate or an email from us, please email firstname.lastname@example.org with your details and we will look into this for you.
Postgraduate students only - further to the University announcement on 11 May, if you are currently based outside the UK and were unable to return to campus for 17 May, you may apply for an extension rebate for the period 17 May for the remainder of Semester 2 (until 27 June). Please complete our Accommodation Rebate Request Form by 27 June 2021.
Please read the below information carefully to understand if you are eligible and to find out what happens next.
How do I know if I’m eligible?
You were eligible for the initial 4 week rent rebate if:
- You did not move back to your room in Hall between 6 January 2021 and 7 February 2021.
- You were not staying temporarily in an alternative room or accommodation in Loughborough.
You were eligible for the extension period if:
- You did not move back to your room in Hall between 6 January 2021 and 12 April 2021.
- Or, you did not move back to your room between 6 January 2021 and 8 March (the published return date for your course), you would be eligible for the rebate until this date only.
- Or, you did not return from 7 February because your programme of study did not have any scheduled in-person teaching prior to 17 May.
What happens now?
If you were eligible for the rent rebate for the period 11 January to 12 April 2021 (in accordance with the information above), the credit has been applied to your Term 3 instalment on your University Student account and detailed on your financial statements.
If you are eligible for the additional rent rebate between 12 April and 17 May, you were requested to complete the Accommodation Rebate Request Form by 16 May 2021. The credit has been applied to your account by the end of May 2021, you may request any remaining credit on your account to be returned to you.
The lockdown started on 4 January 2021, why does the rebate start from 11 January?
The 11 January 2021 is the start of term and the date when the majority of students across the country would have been due to return to their accommodation following the winter break prior to the Government announcing this latest lockdown.
Will you extend the rent discount if lockdown is extended further?
We will continue to review government guidance and should there be any further changes that impact students residing in their accommodation we will review this accordingly.
I have paid all of my rent in full upfront. Will I still receive a rent discount? And when will I receive the discount?
If you are eligible for the rent rebate, the credit will be applied to your University Student account, you may request any remaining credit on your account to be returned to you.
Can I cancel my contract instead of applying for the rent rebate?
No, our standard cancellation terms and conditions still apply. You can find these here.
Can I cancel my contract if I do not return to campus for the remainder of the academic year?
No, in accordance with the previous University statements following the government guidelines and also the Licence Terms & Conditions, students are only exempt from paying hall fees whilst there is no in-person teaching on your programme of study.
If you have not returned to campus from 17 May due to medical concerns our standard cancellation terms and conditions still apply. You can find these here.
If you are not in the UK - students who are currently based outside the UK and were unable to return to campus for 17 May, can continue to apply for a rebate on hall fees.
Postgraduate students not in the UK are able to apply for an extension to the Hall rebate from 17 May for the remainder of Semester 2 (until 27 June). If you believe that you are eligible for the extended rebate, please complete the Accommodation Rebate Request Form by 27 June 2021.
Undergraduate students not in the UK are advised to carefully consider their options. If you are based in a country that is on the Government’s ‘red list’ we advise that you should not travel to the UK. If you are not in the UK but in a country other than a ‘red list’ one, you should make your own decision on whether to travel, noting the information here. If you are unable to return to the UK, undergraduate students are able to apply for a cancelation of your accommodation Licence from 17 May for the remainder of your contract. Please complete our Accommodation cancelation request form by Friday 25 June in order to apply for the cancelation rebate.
Please read the information on our Accommodation – Covid-19 information page. Hopefully we have also addressed many of your queries on our University webpage which contains further details on any action you need to take.