Centre for Research in Communication and Culture


11 December 2019

Marie Flinkfeldt - "Person-reference, embedded correction, and the institutional goal of a ‘gender-neutral’ language"

Presented By DARG
  • 13:00 - 14:30
  • WAV115, Wavy Top Building

About this event

For this data session I will bring data from my ongoing project about gender and equality in customer service phone calls from parents to the Swedish Social Insurance Agency. The session will focus on references to the other parent (of the caller’s child). I am especially interested in how the call-taker employs a non-gendered terminology that avoids heteronormative or relationship status presumptions.