Centre for Research in Communication and Culture


13 March 2019 - 14 March 2019

CARM Training for Professional & Workplace Communication Encounters

Presented By Elizabeth Stokoe and Rein Sikveland

About this event

Who is this training workshop for?

The workshop is best suited to academics who have some training in CA, have conducted CA research, and want to run workshops with practitioners. Participants should have completed or currently be working on their PhD. 


The workshop will provide examples of its use in a variety of workplace settings, including mediation, police-suspect investigative interviews, hostage and crisis negotiation, medical interaction, veterinary services and cold call sales encounters. The workshop will be a mix of mini-lectures, practical activities and exercises, including hands-on work with recorded conversation. All materials will be provided.

Day 1 will focus on ‘what CARM is’ with examples of the method in use. Day 2 will focus on the technical side of building CARM workshops using relevant multimedia technology. 

Who is running the workshop? 

The workshop will be organised and led by Elizabeth Stokoe and Rein Sikveland. Elizabeth developed CARM and has won a Social Enterprise Award for her extensive work using CARM with mediators and police officers. Rein is a Research Associate with background in CA, phonetics and call centre research, currently applying CA and CARM to service encounters and crisis negotiation. Elizabeth and Rein have used CARM extensively with mediators within the UK, as well as elsewhere in Europe, USA and Australia.

Listen to Liz on BBC Radio 4’s ‘The Life Scientific’.

Watch Liz doing her TED talk here.

Start & Finish

The workshop will run from 10.00-17.00 on Wednesday 13th March and from 10.00-16.30 on Thursday 14th March, 2019.

To apply to attend this workshop

The workshop has limited places, which will be allocated on a first come, first served basis. Please register to attend via this link.
The cost of the workshop is £250 (or £195 for postgraduates). This includes daily mid-morning and afternoon (unlimited!) refreshments, and lunch on both days, but does not include evening meal or accommodation. Accommodation can be booked at Burleigh Court or in one of the cheaper hotels in the town (e.g. Link, Premier Inn, Travelodge).

Please contact Rein (r.o.sikveland@lboro.ac.uk) with any queries.