Centre for Research in Communication and Culture


23 August 2017

The emergence of institutional business in neighbour complaint sequences

Presented By Marc Alexander
  • 1-2.30pm (a DARG event)
  • B1.14 Brockington Building

About this event

This will be a data session presented by Marc Alexander on 'The emergence of institutional business in neighbour complaint sequences':

"I shall be sharing data from a corpus of telephone calls to antisocial behaviour, environmental health, and mediation services in the UK, in which members of the public call to report neighbourhood issues (for instance, noise, rubbish, smells, and access to property). My main focus for this session is on 'shifts' by service providers in the course of caller complaint sequences. These shifts observably index institutional tasks. I am interested in how these turns are formulated, but also 'that' these turns occur in the places they do. Also of interest are in the ways in which callers orient to institutional matters."