Centre for Research in Communication and Culture


8 March 2017

Service provider 'shifts' to institutional tasks in neighbour complaint sequences

Presented By Marc Alexander
  • 1-2.30 pm (a DARG event)
  • Brockington B1.24

About this event

"I shall be sharing some more extracts from a corpus of telephone calls to antisocial behaviour, environmental health, and mediation services in the UK, in which members of the public call to report neighbourhood issues (for instance, noise, rubbish, smells, and access to property). My main focus for this session is on 'shifts' by service providers in the course of caller complaint sequences. These shifts observably index institutional tasks. I am interested in 'how' these turns are formulated, but also 'that' these turns occur at the points in which they do. Also of interest are in the ways in which callers orient to institutional matters." 

This is event is part of the Discourse and Rhetoric Group (DARG) events series