Centre for Research in Communication and Culture


15 February 2017

Orientations to institutional matters in neighbour complaint sequences

Presented By Marc Alexander
  • 1-2.30 pm (a DARG event)
  • Brockington B1.14

About this event

"I shall be sharing extracts from a corpus of telephone calls to antisocial behaviour, environmental health, and mediation services in the UK, in which members of the public call to report neighbourhood issues (for instance, noise, rubbish, smells, and access to property). My main focus for this session is in regard to 'interjections' by call-takers in the course of caller complaint sequences. These interjections observably index some kind of institutional business. I am interested in 'how' these call-taker turns are formulated, but also 'that' these turns occur at the interactional points in which they do. Also of interest are in the ways in which callers orient to institutional matters."

This is event is part of the Discourse and Rhetoric Group (DARG) events series.