Centre for Research in Communication and Culture


30 November 2016

Conversation analysis and personality/occupational testing

Presented By Laura Thompson
  • 3-4:30 pm (a DARG event)
  • B1.14 Brockington Building

About this event

"I will present data from one component of a wider project exploring the applications of CA in recruitment, personality/occupational testing, and Human Resources (HR) processes. We’ll listen to audio extracts of career ‘developmental’ sessions between HR staff (trainee BPS psychological test users) and senior professionals, based in Dubai. During these encounters, test users report results from a psychometric assessment, Profiles XT, comprising measures of employees’ personality, cognitive ability and occupational interests. I am interested in how the feedback of ‘negative’ ratings is negotiated.

I would welcome a discussion of interesting features of these sequences, for example:

1) The design of questions used to elicit client responses to their ratings.
2) Speakers’ orientation to the normative (un)desirability of scores (e.g. via the offering of candidate causal attributions with a ‘no-fault’ quality) and its effects on the opportunities for developmental discussion.
3) The ‘standardisation versus interactionalisation’ (Nyroos & Sandland, 2014) of the descriptive crib sheet used to characterise clients’ traits/abilities and structure the encounter."

This is event is part of the Discourse and Rhetoric Group (DARG) events series.