Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 222222
Loughborough University

Centre for Innovative and Collaborative Construction Engineering

2006

Dr Isao Matsumoto

Thesis

A structured approach to improving organisational knowledge, business processes and management systems

Project Detail

A structured approach to improving organisational knowledge, business processes and management systems

Company

Whitbybird

Supervisors

Academic:
Professor AN Baldwin
Professor A Thorpe

Industrial:
Mr Richard McWilliams
Mr John Stapleton

Director of Research:
Dr NM Bouchlaghem

Research Period

2000 - 2004

A structured approach to improving organisational knowledge, business processes and management systems

Context/Background

New technology is perceived as delivering improvements to the way we work. Accurate measurement of the improvements will lead to a better business case being put forward for the uptake and a smother implementation of the technology.

Aims and Objectives

  • Establish current business processes.
  • Report on the effectiveness of the process.
  • Establish a business case for the uptake of the technology /technologies identified.
  • Implement identified technology.
  • Assess the impact of the implemented technology.
  • Repeat for three other technologies.
  • Establish detailed and generic quantifiable benefits.

Method and Current Status

  • Review current literature on emerging technologies and business processes.
  • Establish how Whitby Bird & Partners currently works including full process mapping for a variety of project types/environments, using appropriate process modelling techniques as well as more ‘engineer-friendly’ representations.
  • Analyse our existing processes for inefficiencies that could be alleviated through the appropriate use of technology.
  • Identify the technologies available that are most appropriate for our business and culture. (Document management, web collaboration, knowledge management, 3D intelligent modelling, web based component specification.)
  • Establish a series of key performance indicators (KPI’s) against which the effectiveness of our business process can de measured though the implementation of new technology.
  • Initiate a company wide survey, against these KPI’s to establish a base case.
  • Report on the finding of the survey.
  • Implement identified technologies.
  • Assess the impact of the implemented technology.

Benefits/Expected Outcomes

  • Ability of determining and present a business case for appropriate technology uptake.
  • Implement the technology.
  • Measuring the benefits of implementing the technology.
  • Measure the level of usage of the technology.
  • Measure company performance improvement through the uptake of the new technology.

Matsumoto, I,T. … et al. (2005). Developing a framework to measure organizational and employee skills development in a professional engineering design consultancy. Construction Innovation: Information, Process, Management, 5(1), 53–66. [http://dx.doi.org/10.1108/14714170510815177].
http://www.emeraldinsight.com/doi/pdfplus/10.1108/14714170510815177

Matsumoto, I,T. … et al. (2005). A knowledge‐capture report for multidisciplinary design environments. Journal of Knowledge Management, Vol. 9 Iss: 3, pp.83 - 92 [http://dx.doi.org/10.1108/13673270510602782].
http://www.emeraldinsight.com/doi/pdfplus/10.1108/13673270510602782

Matsumoto, I,T. … et al. (2005). Use of process maps to develop a management briefing sheet for a design consultancy. Engineering, Construction and Architectural Management, 12(5), 458–469.
http://www.arcom.ac.uk/abstracts-results.php?s=Engineering,%20Construction%20and%20Architectural%20Management&v=12&i=5&b=b&p=2758 

Matsumoto, I,T. … et al. (2002). Developing a framework to measure organizational and employee skills development in a professional engineering design consultancy. Construction Innovation: Information, Process, Management, 5(1), 53–66. Linking process mapping and technology: a case study of teamwork 2001. 18th Annual ARCOM Conference.
http://dx.doi.org/10.1108/14714170510815177

 

 

 

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+44 (0)1509 222623

The Centre Administrator
CICE
Loughborough University
Leicestershire
LE11 3TU

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