THE BRITISH LIBRARY DOCUMENT SUPPLY CENTRE

Source of requests - UK & Eire customers 2000-01

Facts and Figures 2000-01

Demand		1995-96		2000-01
UK requests received		3,015,838		2,629,106
Overseas requests received		1,097,748		1,268,256
Total requests received		4,113,586		3,897,362
© fee requests received UK		53,165		96,473
© fee requests received overseas		250,967		540,716
UK requests sent overseas		8,844		3,978
Total number of customers		18,392		20,584
Methods of requesting
ARTTel (computer to computer)		59.6%		33.4%
E-mail/ARTWeb		3.6		46.2%
Postal		22.0%		4.3%
Premium services		3.8%		5.5%
OPAC 97/Blaise		-		4.5%
Fax		5.3%		3.1%
Database hosts		3.3%		1.5%
inside web		-		1.4%
Other		1.4%		0.1%
Telex		1.0%		-

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