Staff Survey2016

Take part in the Staff Survey and help make change happen

I have acknowledged the outstanding contribution staff make to the University on many occasions and I am most grateful for all that you do.

We do not want to rest on our laurels. The University Strategy, Building Excellence, is the over-arching framework for delivering the University’s ambitions.  One of the central themes of the strategy is Investing in Staff. We should all want the University to be an outstanding employer, supporting our staff to achieve their full potential. In order to take this agenda forward we need to hear directly from staff and with that in mind we are launching our third staff survey.

The survey aims to find out how you feel about working at Loughborough University. We are committed to improving the quality of working life for staff. The results of the survey will help us to recognise our strengths, make improvements where change is needed and benchmark ourselves against other universities.

Professor Jacqui Glass, from the School of Civil and Building Engineering is leading this important initiative working with Director of Human Resources, Rob Allan.  In addition we have appointed Capita Surveys and Research Unit, an experienced external consultancy, to run the survey for us.

I hope that you will see the survey as an excellent opportunity to put forward your thoughts, feelings and suggestions on all issues relating to working at the University.

The survey only takes a short time to complete and is completely anonymous.

When the survey is complete, we will share the findings with you all.  Please be assured we will act on the feedback you give us.

Professor Robert Allison
Vice Chancellor

Staff Survey: Robert Allison's Introduction

Vice Chancellor Robert Allison provides an introduction to the Staff Survey 2016 and encourages all Loughborough University employees to have their say.

About the survey

The survey will run for six weeks between 16 May and 24 June. It will cover a range of issues, including:

  • Communications
  • Health, safety and environment
  • Job satisfaction
  • Pay, conditions and benefits
  • Training and development
  • Your manager or supervisor
  • Your role

You will also be able to make comments on anything else that concerns you.

All responses will be anonymous. Completed questionnaires will go directly to Capita Surveys and Research Unit. When everyone has completed the survey, Capita will analyse the information and provide results to the University in a way that does not allow any individual or their response to be identified. This is guaranteed.


How to take part?

We expect most staff to complete the survey online. An email invitation will provide you with a unique user name and password. However, paper surveys will be provided to those staff without easy access to a computer and there will be help available to those who need it to complete the questionnaire.

Your questions answered

Staff Survey: FAQ

Professor Jacqueline Glass answers a number of frequently asked questions surrounding the Staff Survey 2016.

What is the survey all about and who is running it?

The questionnaire has been designed to gather your views about your University. It provides an opportunity for you to voice your opinion and influence organisational improvements that are relevant to you. 

Capita Surveys & Research is running the survey on behalf of your University. We are a leading survey, HR research and consultancy organisation and have supported over 60 other universities to undertake a staff survey. 

How will the survey results be used?

Your University will use the results to inform improvements in working conditions and practices. 

How long does it take to complete the survey?

The majority of questions require tick box answers and should take approximately 15-20 minutes to complete. However, it will also depend on how much you wish to write in the comments boxes provided. 

Do I have to complete the e-survey all in one go?

No, you can keep coming back to the questionnaire as many times as you wish. Your responses are saved each time you exit the survey site so you can pick up where you left off each time you rejoin the site. 


How do I know how far I’ve got in the e-survey? 

The survey is split into question blocks. As some question blocks are longer than others we have also included an indicator bar too which shows the percentage of the questionnaire you have completed. 

What if I think I’ve made a mistake, can I go back to correct it in the questionnaire?

Yes, there are ‘next’ and ‘previous’ buttons at the bottom of each page on screen so you can navigate through the questionnaire. 

Will the survey be anonymous?

The survey will be conducted in line with the Data Protection Act and the Market Research Society’s Code of Conduct. The results of the survey will be provided back to the University only in an aggregated format to ensure that no one can be identified in the results. No one in your University will be allowed access to the data or any of the completed questionnaires. 


If you’ve got my email address, how can the survey be anonymous?

We need to ensure we can communicate directly with all staff in the University and send you your unique secure user code. Your email addresses will not be used for any other purpose. It will never be linked to your survey responses or used in any reports. Your email address will be deleted at the end of the survey. 


If I tick all the boxes in the ‘About You’ section of the questionnaire I believe that I can be identified. 

There are many people who might think this but we do not report on the views of individuals. The results will be presented in a cumulative form in which no individual’s answers can be identified. 


How can I really be sure that I can’t be identified?

It is our duty to ensure that you cannot be identified in any reports we produce and we conducted the survey in accordance with the Data Protection Act. If you would like to discuss this further please contact our Freephone helpline. 

Who will see my completed questionnaire?

Unless you choose to share your completed questionnaire with anyone only we (Capita Surveys & Research) will see your completed questionnaire. 

What if I prefer to complete a paper questionnaire or don’t have private access to a computer at work?

Just contact us using the link on the e-survey to request one or call us on our Freephone helpline 0800 587 3115

You could also complete the survey online from home by typing in the link displayed on the front of the questionnaire into your browser. When prompted enter your user code to gain access to the survey. 

Will we receive reminders about completing the survey?

Yes, we have put in place a reminder regime and will contact you at regular intervals during the survey live period if you haven’t completed a questionnaire. 

How secure is the e-survey and where will the data be stored?

All our surveys are hosted on a secure website and most internet browsers show this by displaying a padlock icon. Everyone will have their own unique user code so only you can access or see your questionnaire and your responses. The data will be stored on a secure Capita server; no one in the University will have access to it. 

How to find out more?

If you have any questions about the survey, please contact:


Colleagues from across the university talk about why completing the Staff Survey is important

Further information

Jacqui Glass 

School of Civil and Building Engineering

Rob Allan

Human Resources

Lesley Aldridge-Brown

Human Resources

Alison Barlow  

Marketing and Advancement

Sam Kirk

Planning Office

David Wilson 

IT Services (Representing the campus unions)


Kathryn Burchell

Enterprise Office

Jadeen Christie

Department of Chemistry

Mark Gane

Campus Living

Ady Hall


Carla MacTavish

Academic Registry

Bhav Mistry

School of Mechanical and Manufacturing Engineering

Fehmidah Munir

School of Sport, Exercise and Health Sciences

Natalie Pugh

School of Sport, Exercise and Health Sciences

Grace Smalley

Loughborough Design School

Elizabeth Stokoe

School of Social, Political and Geographical Sciences

Antony Sutton

School of Mechanical and Manufacturing Engineering

Oliver Tearle

School of the Arts, English and Drama

Vaidhy Vaidhyanathan

Department of Materials 

Kevin Walmsley

Corporate Services

Many of you will remember that the University undertook its previous Staff Survey – its first ever – back in 2008.  A follow up survey was done in 2012.  

Some 65% of staff took part in 2008 and 64% of staff took the time to complete the questionnaire in 2012. 

Following the 2012 survey a range of comprehensive reports were made available to staff and these included:

  • Year on year comparison – how the responses from the 2008 and 2012 staff surveys compare
  • RAG (Red, Amber, Green) reports – an overview of the survey results at University level and for each academic school, support service or job family.  Colour coding is used to identify individual departments or areas that have scored substantially lower or higher than the University average.
  • Equality and diversity report – a comprehensive analysis between the different demographics of responders to identify any real differences in their responses, help monitor perceptions and create action plans for improvement.
  • HR Executive Report – key information from the reports provided to the University
  • Organisation wide report – a summary of the results for the whole organisation
  • Stress Report – designed to assist organisations during their Health, Safety and Environment (HSE visits) and is formatted in the same way that the HSE benchmark tool would present data using the colour coding, to identify problems.

View the reports from the 2012 survey