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August Contact Centre – Volunteers needed

In August 2022 the Admissions Office will again be running a dedicated Confirmation and Clearing Contact Centre to handle the large volume of telephone calls it receives from undergraduate students in the following categories:
• Students who have applied to the University and who are querying their admission following publication of the A level results.
• Students who have not applied to the University, but are enquiring about possible vacancies through Clearing.

The Contact Centre will be coordinated by the Admissions Office, and will run over a short, intense period around the A level publication date, Thursday 18 August.

The Contact Centre will comply with COVID-19 regulations which apply at the time. In 2020 and 2021, following a detailed Health and Safety risk assessment, the Contact Centre operated successfully on campus and we plan to do likewise this year. Call handlers will need to be flexible to potential changes in arrangements, although everything will be done to communicate these with as much notice as possible.

Following last year’s success, we are looking for members of staff to work alongside students in this fast-moving process on Thursday 18 August. There may also be the possibility to support on Friday 19 August, when we have a reduced number of call handlers.

As in previous years, a compulsory training session will be provided on Wednesday 10th August.

Why run a Contact Centre?
The University receives a very high volume of phone calls from applicants, their parents and supporters over the A level results period, which necessitates a dedicated Contact Centre. Staff who volunteered to work in the Contact Centre over the past eight years have found it exciting to be at the heart of this fast-paced and critical process.

How do I get involved?
Please complete the sign up form at the link below if you would like to volunteer to be a call handler this August.

If you have any queries or need any further information, please contact Joanna or Katy at admissions@lboro.ac.uk.

With many thanks,

Joanna Hayes and Katy Noble
Undergraduate Admissions

Posted by
Joanna Hayes (extension 223744)
Posted on
Tuesday, 14 June 2022 at 15:38 GMT
Posted in
general

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