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August Contact Centre – Volunteers needed

Do you want an opportunity to do something different, while playing a key part in the start of many students’ Loughborough journey?

In August 2021 the Admissions Office will again be running a dedicated Confirmation and Clearing Contact Centre to handle the large volume of telephone calls it receives from undergraduate students in the following categories:
• Students who have applied to the University and who are querying their admission following publication of the A level results.
• Students who have not applied to the University, but are enquiring about possible vacancies through Clearing.

In 2020 around 6700 calls were handled in two days and almost 550 provisional Clearing offers were made by the Contact Centre.

The Contact Centre will be coordinated by the Admissions Office, and will run over a short, intense period around the A level publication date, namely Tuesday 10th August. Please note that this is not the usual Thursday results day.

The Contact Centre will comply with COVID-19 regulations which apply at the time. In 2020, following a detailed Health and Safety risk assessment, the Contact Centre operated successfully on campus and we plan to operate in a similar way this year. Call handlers will need to be flexible to potential changes in arrangements, although everything will be done to communicate these with as much notice as possible.

Following last year’s success, we are looking for members of staff to work alongside students in this fast-moving process on Tuesday 10th August. There may also be the possibility to support on Wednesday 11th August, when we have a reduced number of call handlers.

A compulsory training session will be provided on Monday 2nd August, and we will be in touch with more information about this as soon as we can.

Staff who volunteered to work in the Contact Centre over the past seven years have found it exciting to be at the centre of this fast-paced and critical process.

How do I get involved?
Contact Katy Noble or Joanna Hayes in the UG Admissions Office ( to indicate your interest in being involved on Tuesday 10th August. If you are also available on Wednesday 11th August please let us know. When doing so please include details of any restrictions on your availability on these dates.

If you have any queries or need any further information, please contact, or Katy or Joanna via Teams chat.

Posted by
Joanna Hayes (extension 223744)
Posted on
Tuesday, 6 July 2021 at 9:08 GMT
Posted in

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