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August Contact Centre – Volunteers needed

In August 2019 the Admissions Office will again be running a dedicated Confirmation and Clearing Contact Centre to handle the large volume of telephone calls it receives from undergraduate students in the following categories:
• Students who have applied to the University and who are querying their admission following publication of the A level results.
• Students who have not applied to the University, but are enquiring about possible vacancies through Clearing.

The Contact Centre will be coordinated by the Admissions Office, and will run over a short, intense period around the A level publication date, Thursday 15 August.

Following last year’s success, we are looking for members of staff to work alongside students in this fast-moving process on Thursday 15 August. Staff will be allocated to one of the following shifts (exact times tbc):
• 7.00 am – 3.00 pm
• 10.00 am – 6.00 pm

A compulsory training session will take place on the afternoon of Wednesday 7 or the morning of Thursday 8 August.

Why run a Contact Centre?
In recent years the number of calls being received by the University over the A level results period has grown significantly. In 2013 a large dedicated contact centre was established, and in 2018 nearly 7,500 calls were handled in two days.

The Contact Centre provides a service to both students who have already applied to the University and were calling to enquire about their place; and students who were approaching Loughborough for the first time in respect of a Clearing/Adjustment vacancy. In 2018, almost 700 provisional offers were made by the Contact Centre to applicants through Clearing and Adjustment, with nearly 366 accepting and taking up a place at Loughborough. Staff who volunteered to work in the Contact Centre over the past five years have found it exciting to be at the centre of this fast-paced and critical process.

How do I get involved?
Contact Joanna Hayes in the UG Admissions Office ( to indicate your interest, and let her know at if you have a preferred shift time or training date. Attendance at one of the training sessions will be compulsory for anyone working in the Contact Centre. Please ensure that you have your Manager’s permission to volunteer for this role.

Posted by
Wendy MacDonald (extension 222467)
Posted on
Wednesday, 12 June 2019 at 9:01 GMT
Posted in

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