Current Students and Staff

// University News

Planned maintenance: Cisco Jabber requiring VPN access on Wednesday 9 March

IT Services will be performing essential maintenance on the infrastructure supporting the use of the Cisco Jabber software between 9am-12pm on Wednesday 9 March.

This maintenance is required to address a security vulnerability identified by the software vendor.


If you are on Loughborough or London campus, the Cisco Jabber service will operate as normal. No action is required, and no service downtime is expected.


If attempting to access Cisco Jabber from off-campus without using a VPN, the service may disconnect or fail to connect. Therefore, to access the service you will be required to connect via the *VPN.

This will affect Cisco Jabber on all supported platforms: Windows, macOS, Android, iPhoneOS and iPadOS

If telephony services are essential to your work, please ensure you have installed, configured and tested the VPN software before Wednesday morning.

Should you experience any further issues please contact the IT Service Desk on 01509222333 or

*Details on how to configure and use the VPN service can be found here.