24 Mar 2017
New online access to enhanced ‘Maintain My Facility’ process
A new online system for staff to log and report requests to Facilities Management is being rolled out across the University this week.
The new system will enable users to log enquiries and also monitor the progress of their requests after they have been reported to Facilities Management.
Staff from FM will communicate with users regarding options and progress of requests and tasks will be specifically delegated through the online system, replacing the old ticketing format.
This new process will reduce the amount of time spent processing requests and make the tasks being completed by FM clearly visible to staff members.
‘Maintain My Facility’ was set up as an institutional improvement project 12 months ago. It has since been piloted within certain schools and departments across the University and refined based on testing and feedback.
As part of the improvements, new customer service standards have been put in place to reduce end-to-end completion times and ensure users are satisfied when a job is marked as complete.
To find out more and access the online system, please visit the FM Services website.