Current Students and Staff

// University News

6 May 2015

New study on Nordic outsourcing highlights the need for innovation and collaboration

The Centre for Global Sourcing and Services (CGSS) was contracted last year to study the roadblocks to innovation in outsourcing in Nordic countries.

The client firm, Lindahl, is a leading legal firm in Sweden. CGSS has collaborated with the Nordic IT and Software Development Association to collect data in Sweden, Denmark, Finland and Norway.

The results of the study, which is based on responses collected from Chief Information Officers of leading multinationals in Nordic countries, were delivered by Dr Angelika Zimmermann on April 29thin a keynote talk to the delegates of the Innovation Summit in Stockholm

Professor Ilan Oshri, Director of CGSS, said: “The key findings indicate that there is a need to develop a collaborative mode between the client firm and its suppliers, as well as tailor a contract that motivates suppliers to innovate for their clients.”

Angelika commented: “The presentation of our results stimulated a vivid discussion amongst the attendees, providing strong support for our findings and demonstrating that we have unveiled key issues of achieving innovation through outsourcing in the present.

“We believe that our study will help firms to design their outsourcing arrangements in a way to leverage process and product/service innovation, and to move up the innovation ladder.”

This project is part of a portfolio of commissioned projects that members of CGSS engaged with in order to shape industry practices and policy making.