Current Students and Staff

// University News

8 Apr 2014

Burleigh Court’s Natasha Hughes named meetings industry ‘star’

Burleigh Court’s customer relations manager, Natasha Hughes, has been named as one of the ‘stars’ in the Meetings Industry Association’s miaList 2014.

The miaList recognises individuals from within the industry who are willing to go the extra mile in pursuit of excellence.

Loughborough graduate Natasha joined Burleigh Court 18 months ago – her first job in the hotel and conference industry. In that time, Natasha has worked with a colleague to introduce the ‘Employee Voice’ initiative, which enables employees to explore ways of improving the business. As a result, Burleigh Court has seen several performance improvements.

Natasha was also instrumental in Burleigh Court’s success at the recent M&IT awards, where the venue picked up gold in the Best Academic Venue category and silver in the Best Conference and Banqueting Staff category.

Guy Hodge, Operations Manager at Burleigh Court, says: “In a very short period of time Natasha has had a significant impact on our service delivery and culture. She leads from the front and sets a fantastic example to the team with her commitment, focus, enthusiasm and passion for offering the very best customer service.

“Natasha is a true champion and ambassador for our brand, our people and our customer service and has been a catalyst for change and re-invention within our organisation.

“I'm delighted that Natasha’s commitment has been recognised by the miaList. It is a fantastic achievement”.