Remote working for University staff
Advice on preparing yourself for working remotely. For more hints and tips, take a look at the IT Services website.
Make sure you have Multi-Factor Authentication on your account and use a method such as Duo software to validate at logon.
Familiarise yourself with Office 365 - This provides access to your email (Outlook), personal files (OneDrive), Office applications (Word, Excel, etc). You will be able to access these features from off campus either with the individual applications installed on a computer (Outlook, OneDrive, etc) or via a web browser (Chrome, Safari, etc) at http://office365.lboro.ac.uk/.
Cisco AnyConnect VPN
Familiarise yourself with Cisco AnyConnect Virtual Private Network (VPN) - This software makes your computer think it is on-campus. Everything you do on campus you can do at home when this package is running. Depending on the speed of your home broadband, some activities may be slower than when you are physically on campus. You will need to use this software to access Group Workspaces, Agresso, iTrent, and other key corporate systems. IT Services has a dedicated page for Working Remotely on the University website.
Important Note: You do not need to use the Cisco AnyConnect VPN software to access email, and student facing services like the Learn VLE. Indeed it is helpful if you do not use the VPN to access these services as this will maintain speed and access for those who need it.
Familiarise yourself with Cisco Jabber - This software provides instant messaging (chat) functionality and the ability to make and receive calls using your University telephone extension, from your device.
From the week commencing 9 March, you can also redirect your desk phone to a mobile phone using the “Fwd All” button on your University Cisco telephone. In extremely exceptional circumstances call forwarding can be enabled remotely by the IT helpdesk.
The Cisco Jabber software package is already installed on University Windows 10 computers and is ready for you to try and use. It can be downloaded for personal computers and from app stores for tablets and phones. It is important to try using this software in advance from off campus, as not all members of staff will be setup for the telephone aspect. If you are able to use the chat feature but are unable to use the telephone feature and require it, please contact the IT Service Desk to get the telephone feature enabled for you. If you have any other problems using software when testing, please contact the IT Service Desk for advice on 222333 or email@example.com.
Quick Guides for Cisco Jabber for both Windows and Mac Operating Systems are available on the IT Services website.
Additional advice and support
If you would like any further advice or support, please visit the IT Services website, or contact the IT Service Desk by email at firstname.lastname@example.org
If you have not worked from home before, Health and Safety provide some helpful advice as part of the short online training available.