Information for campus partners

Frequently asked questions for our campus partners.

Are facilities and services reopening on campus and LUSEP?

The University is in the process of reviewing facilities and services at LUSEP, as part of a gradual and phased strategy to return to operations on campus, in line with the Government’s position. Campus Partners will continue to have access to their premises during the normal operating hours. Please use your Security ID Card to access your building via the proximity reader located at the entrances to your building, until further notice.

What about vehicle access to LUSEP?

The West Gate (LUSEP) entrance reopened on Monday 18 May as follows: Weekdays: inbound lane open from 7am to 3pm and outbound lane fully open. Weekends: inbound and outbound both closed. Outside of these times, the main (East) entrance on Epinal Way can be used. From Monday 3 August the West Gate will be staffed between 6am and 10pm including weekends.  

If I am working at LUSEP, do I need to let anyone know?

If you or your colleagues will be working alone in your LUSEP premises, please notify Security via the LUSEP Out of Hours Working webpage, even during normal working hours, until further notice.

We recommend that Campus Partners review their organisation’s lone worker policy and amend accordingly to reflect the prevailing situation, if they have staff who are going to be working alone at LUSEP.

If you will be working in your LUSEP premises with colleagues, there is no need to notify Security.

When will LUSEP services and facilities be reopening?

The University is in the process of reviewing facilities and services at LUSEP, as part of a phased strategy to return to operations on campus.

A gradual and phased reopening of services in LUSEP buildings is now underway.  The Property Office team has undertaken a risk assessment in all LUSEP buildings which informs a guidance document on social distancing at LUSEP, which we have shared with Campus Partners.

Signage to aid social distancing is being installed in every LUSEP building: ATIC, SportPark and Hoywell are completed; Charnwood and Michael Pearson will be completed by 15 July.

Cleaning has resumed in LUSEP buildings. Its frequency is dependent on occupancy levels and is focussed on the most often touched surfaces in communal areas and facilities. Campus Partners are urged to help protect themselves and others through personal ownership of areas such as desks, work equipment and personal items, and continued vigilance in frequent touch areas.

ATIC and Charnwood Receptions are now open from 8am to 5pm on weekdays, with telephone cover during lunch. Screens have been installed to aid social distancing at reception desks in these buildings and also at SportPark.

Whilst the University’s sports facilities remain closed until further notice, we have partnered with Technogym My Wellness app to provide free daily work outs. Find out more and sign up here.

Will facilities and services continue to operate normally?

In accordance with Government restrictions and there now only being a small number of Campus Partners continuing to work at LUSEP, the following services have been temporarily suspended until further notice:

  • All LUSEP buildings – Cleaning and waste collection
  • Charnwood Building – Reception and Holywell café
  • SportPark – Reception, concierge, meeting rooms and SportPark café
  • ATIC – Reception, coffee mornings, meeting rooms and sandwich deliveries to vending machine

The University’s sports facilities and library are also closed until further notice.

Post and delivery service have been amended but will continue to operate – see below for details.

What about post and deliveries?

ATIC and Charnwood receptions are now operating post collection and delivery services as normal. Holywell building occupants can also use Charnwood reception for their mail, as normal. SportPark mail is delivered to individual offices within the premises every Tuesday. Michael Pearson building occupants can collect and receive post from the central mailroom which is located to the north side (rear) of the Herbert Manzoni Building on Central Campus.

From Monday 13 July the mailroom’s opening hours are 9am – 5pm (open during lunch hours). Only cashless payments will be accepted. Parking is available. Contact the team at

Who do I contact if I need to report a maintenance problem?

ATIC and Charnwood receptions are the first point of contact for maintenance-related issues for these premises. Holywell and Michael Pearson organisations should also report to Charnwood reception.

SportPark organisations should call the FM Helpdesk on 01509 222121 until further notice.

What is the procedure for sharing information with the University if we have a staff member that has been told to self-isolate or a staff member that has been diagnosed with COVID-19?

Please report any of this information to (T: 07870 837377 or 07989 383925) and they will pass this on to the relevant people.

What is the procedure for the University to communicate to a campus partner if a staff member, student or campus partner has been diagnosed with COVID-19?

If this were to happen we will communicate the situation via our normal channels. We will advise the key contact in your organisation and the latest updates will be added to the website.

Are the sports facilities on the campus open?

Sports facilities are gradually being re-opened. For the latest information, please go to the Loughborough Sport website.