Facilitating change in complex social and commercial settings
- Developing a new framework for validating, and improving, organisational change initiatives
Called PEArL (Participants, Engagement, Authority relationships, Learning), this framework manages the validation process of the change initiative, focusing on who should/could be involved, how they might be engaged in the inquiry, and which relationships to encourage, alter or end.
Based on soft systems theory, PEArL was conceived by Dr Donna Champion as an original intellectual device to allow those impacted by change to plan, manage and evaluate the change process at different stages in order to assess the credibility and validity of the intervention.
Most approaches focus on creating a roadmap to a new state, but this can be inadequate in dynamic, fast-moving environments. With PEArL, interventions are managed even when participants and requirements change, as occurs in most real-world, practical situations.
Champion has been working with Jaguar Land Rover (JLR) using PEArL, and the importance of PEArL was recognised through financial support from JLR.
In addition, PEArL has been used at a homeless shelter to help residents build new, sustainable relationships to support a more stable lifestyle.
In addition, the papers on the PEArL framework have been cited by researchers from across the world, including Europe, the USA and New Zealand.
The PEArL framework has been used by several organisations, including the British Association for Chemical Specialities (BACS) – to achieve improved chemical labelling; in local homeless shelters with Exaireo Trust – to enhance outcomes for residents in adopting more stable lifestyles; and Jaguar Land Rover (JLR) – to improve governance
PEArL has been praised by practitioners, including the former Chair of the Biocides and Biosciences Group at BACS, an Exaireo Trust worker and JLR (who described the work as being “invaluable”)
Champion is now on JLR’s Functional Safety Steering Group and PEArL-informed decisions have impacted on Product Creation processes across JLR. Output from the work is also included in training and educational experiences across JLR’s Electronic, Electrical and Software divisions.