School of Business and Economics


15 May 2018

Collaborative work-based learning project celebrated at Boots prize-award ceremony

Prize winning students with the Loughborough Boots store manager

The School of Business and Economics has been collaborating successfully with Boots for eight years on a ‘live’ retail project for students on the BSc in Retailing, Marketing and Management degree (RMM).

The second-year RMM students worked in groups to investigate aspects of pharmacy operations in the Boots Loughborough Market Place store. This included improving staffing efficiency, stock availability and the Electronic Prescription processes. They were tasked with presenting their research and recommendations for improving the efficiency of the pharmacy within the Boots store.

The Loughborough store manager, Charanjit Singh provided valuable guidance and feedback to the groups of students throughout the seven-week project.

Charanjit Singh said:

“Pharmacy operations are a vital part of Boots stores and our local community to ensure our customers receive the right customer care and an efficient service. The Loughborough University Pharmacy project enables students to study a real-life business problem, to research, critically review, analyse and present recommendations to myself as a Store Manager.

“It is amazing to see what the students achieved in such a short time and the high standard of their recommendations.”

Dr Cathy Hart, Senior Lecturer in Retailing and module leader, said:

“This project is a great opportunity to experience first-hand the pressures of operating a busy pharmacy retail business. This work-based learning approach enables students to analyse real operational issues and develop powerful problem-solving skills in a live business environment.

“These skills are particularly important in preparation for the students’ forthcoming year-long business placement, as part of the BSc Retailing, Marketing and Management degree. The School and the students are indebted to the Loughborough Boots Store Management for their valuable input, encouragement and support.”

The student group with the highest score – Katy Brightwell, Maggie Vacher, Rosie Davies and Liam Berwick (pictured here with Store Manager Charanjit Singh) – won the Best Presentation Award and were invited back to the Loughborough Boots store to receive their prize.  

We look forward to next year’s project and continuing this fruitful collaboration with Boots.