28 Jun 2017
OEE Service Excellence Event held at Loughborough University
OEE recently held their Service Excellence event at Loughborough University exploring high performance in complex organisations.
The aim of the day was to examine how the university has so effectively delivered its objectives of managing unique operational challenges of higher education and the delivery of a world-class high performance environment. The day included a range of activities including hammer throwing to swimming instruction. Olympic and Commonwealth athletes were also on hand to share their training routines and techniques for embedding a culture of performance.
Professor Thorsten Gruber introduced the work of Loughborough University's School of Business and Economics, through the Centre for Service Management to create a partnership with OEE Consulting. This focuses on effective design, implementation and maintenance of operating models which has resulted in the Service Operating Model Skills framework. OEE have now launched a training course using this framework which will enable participants to consistently deliver their business strategy and service proposition with less effort for the customer and maximum cost saving for their business.
The Service Excellence Network is a group of thirty service-sector organisations who meet quarterly to network, learn from expert speakers and share best practice. Each meeting is hosted by a different member, providing exposure to different solutions to often common problems.