30 January 2018
Exploring Operating Models: SOMS Symposium
Presented By Centre for Service Management
About this event
The SOMS (Service Operating Model Skills) Symposium will provide a thought provoking and inspiring forum for delegates and expert speakers to share ideas about the current state and relevance of operating models, operating model best practice, and the future directions of operating model research.
Arrival and coffee
|11.30||Symposium opening and SOMS update from Rosamund Chester Buxton (Centre for Service Management, Loughborough University)|
Martin Bartram and Martin McCloskey (OEE Consulting) will utilise a recent case study to host an interactive session exploring some of the challenges faced when applying the theory.
Dr Nicola Bateman (Associate Professor in Operations Management, School of Business, University of Leicester) will discuss her recently published paper and audit tool on operating models.
|14.00||Dr Nicola Bateman will lead a workshop on the operating model audit.|
Andrew Campbell (Director of the Ashridge Strategic Management Centre, Ashridge Executive Education) will lead a session on the outputs of an operating model project: what charts, tables, models, and diagrams should the client/sponsor expect to receive at the end of a design project.
|15.45||Symposium summary and close from Rosamund Chester Buxton (Centre for Service Management, Loughborough University)|
For more information about SOMS, please contact Rosamund Chester Buxton R.B.ChesterBuxton@lboro.ac.uk