School of Business and Economics


25 Feb 2015

MBA Masterclass: The Transformation of Business Support Services

Photo of Shell Plc logo on oil rig Royal Dutch Shell Plc

The Transformation of Business Support Services: The Journey of Shell Plc

Wednesday, 25th February 2015,  12.30pm – 5.00pm


Lunch: Room BE0.53 Sir Richard Morris Building, School of Business and Economics, Loughborough University, LE11 3TU
Numbers are restricted for lunch, please register

Lecture: Room U0.20 Brockington  


Keynote Speaker: Ian Robertson, former Shell Plc Executive Vice President, Downstream Finance, and previous Executive Vice President, Finance Operations

Special GuestsRoy Waight, former Shell Plc Executive Vice President, Controller; and Rick Payne, Institute of Chartered Accountants in England and Wales (ICAEW)

Supported by the Chartered Institute of Management Accountants (CIMA)

In this MBA Masterclass, Ian Robertson will explain the development of global shared service centres (SSCs) as an innovative organisational form and how SSCs can be a driver for change in reconfiguring, re-engineering and relocating business support services.

In a global, technology-enabled environment, finance is no longer tied to an onshore ‘Head Office’ location. Through the internet, work can be undertaken anywhere in the world, wherever the linguistic, technical and professional capability can be sourced.

Roy Waight will join Ian to discuss in addition, the transformation of Shell’s finance function through a network of business support centres and how a new, pan-organisational platform was created based on standardised systems, procedures and protocols.

Rick Payne will present a longitudinal view of Shell’s finance transformation journey from an ICAEW report comparing approaches over 60 years. The panel discussion will then discuss  a range of issues that global organisations will need to consider for the future in respect of transformation and shared services , prompted by questions from the audience.

To register for the event please email Ruth Cufflin:


Registration, networking, lunch


Introduction and welcome: Dr Andrew Rothwell, Director of MBA Programmes Loughborough University


Keynote presentation: Ian Robertson and Roy Waight

The Transformation of Business Support Services: The Journey of Shell PLC


Rick Payne: Shell Finance Transformation: The Long View²


Afternoon Tea


“Question Time” Panel Discussion: Ian Robertson, Roy Waight, Rick Payne and Ian Herbert³


Closing Comments


 see ICAE&W report ‘Finance in the Broadest Sense’ at

³ Ian Herbert is Deputy Director - Centre for Global Sourcing and Services, School of Business and Economics