Centre for Service Management

News and Events

20 Feb 2018

Doctoral researcher Majd AbedRabbo discusses CX in the SBE Blog

Majd AbedRabbo

CSM doctoral researcher Majd AbedRabbo, who is conducting his PhD thesis on the impact of physical and digital retail on town centre performance indicators, has written a post for the SBE Blog on the increasing importance of CX (customer experience) and the impact CX is having overall.

To read his post, please visit the SBE Blog post.