Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 222222
Loughborough University

University Committees

Student IT Facilities Service Management Group

Terms of Reference


The primary purpose is to provide strategic direction to the Student IT Facilities IT business service. The SMG should agree the service levels, define the requirements and monitor performance of all of the services in its purview, considering feedback from relevant stakeholders and groups.

With a view across all elements of the Student IT Facilities, the SMG shall:

When considering proposals the SMG must consider the following areas and where necessary make recommendations to remove constraints.


The SMG may also have additional roles defined by individual projects or activities, including monitoring benefit realisation or quality assurance.


Formally meet every three months.


(the chair or business owner may give other people right to attendance as appropriate.)

  1. [Chair] Associate Dean (Teaching) Civil and Building Engineering
  2. ITS Business Partnering
  3. IT Business Service Owner 
  4. Learning Environments Manager
  5. Student Services Director
  6. Operations Manager (Aeronautical and Automotive Engineering)
  7. Education Executive Officer (Students Union)
  8. Director of Library Services
  9. Programme Director Graphic Communication and Illustration (School of the Arts, English and Drama)
  10. Additional School Role TBC

Right of Attendance

  1. Director of IT Services


Reporting Context

The Service Management Group is a devolved authority of ITGC, and will report and escalate to ITGC as necessary. It will be required to report and receive reports from other stakeholder groups as appropriate for the business service concerned.

Component Services of the Student IT Facilities Service

Student IT Facilities SMG is intended to cover all IT services delivered directly to Students, including but not exclusively:

Note: The SMG does not cover pedagogical services or student administration systems, such as Learn or the Student CRM, these services are covered under Student Education Systems Strategy Group.

Where there is a service cross-over between Service Management Groups; the IT Services Business Partnering Managers (Clive Woodhouse and Jeremy Byrne) will act as a conduit between all groups.

Appendix 1 - Standard Agenda

  1. Apologies for Absence
  2. Business of the Agenda
  3. Minutes
  4. Matters arising from previous meetings not mentioned elsewhere on the agenda
    1. To note actions arising from the minutes
    2. To note any other matters arising                                                                                                                                                                                                                                  SECTION A – Items for Discussion/Report
  5. Feedback and actions from associated groups
    1. Learning & Teaching PMB
  6. Consideration of proposals for new and modified services
  7. Review of IT Project Portfolio
    1.  Note: High level review of progress of relevant IT projects on the IT Project Portfolio for the previous period; to be focused on RAG and significant issue reporting.
  8. Review of IT Pipeline
  9. Review of IT Service Performance
    1. Note: High level review of performance of relevant live IT services for the previous period.
  10. Receive and review service roadmaps and improvement register for the service    

    SECTION B – Starred Items for Approval

    SECTION C – Items for Information

  11. Any Other Business
  12. Dates of future meetings