Resource Centre Network Development


A key objective of WELL, has been capacity development within partner organisations of the network to deliver consistent, quality assured, resource centre services. WELL provides technical support and information services to the water, sanitation and environmental health sector.  Information is provided in a variety of formats, including: responses to technical enquiries; fact sheet; briefing notes and consultancy reports.


Capacity development at WELL : 3 key principles

  • People equipped with skills, knowledge and experience will strengthen organisations.

  • Individuals usually want to develop themselves and their organisations if their own attitude and that of their manager is positive.

  • Organisations that invest in making sure the right conditions are in place for learning to happen and for new skills and knowledge to be used, will develop.

Capacity development is about more than isolated or one-off 'training' events or series of sector 'workshops'.  It is about making tangible links to programme, contractual and organisational objectives.  Above all it is about linking learning to live experience to improve outputs, processes and products.


Approach -  learn @WELL is the network's window on capacity development. A number of skill and knowledge areas are identified as being essential to resource centre success.  These have been developed to take account of:

  • The diverse geographical locations both globally and locally of our institutions

  • Available communication mechanisms

  • Optimising use of resources from both individuals and their respective organisations

  • A need to link learning to the live experience of delivering WELL services and outputs

Learn @WELL modules are available online for use by individuals or institutions. You can gain access to the basic module material, self-assessment questions and references (modules are updated to reflect lessons learned) through a simple registration form.

Learn @WELL enhances the ability of staff within organisations to deliver services of consistently high quality. Learn @WELL modules and learning programmes are offered through a unique tutor and mentor-facilitated distance-learning model.  Contact well@lboro.ac.uk to find out more.


learn @WELL Modules

Writing Skills

This module is designed to help learners consider and improve their writing ability, particularly in relation to writing reports.

Consultancy Skills

This module is designed to enable those working for partner organisations to develop the skills and abilities required to become an effective consultant.  The emphasis is on short-term consultancy assignments.

Comment on the value of the module  for daily working at SEUF, India

"The team members, unanimously, are of the view that the information and inputs given in the different units impart immensely to the enhancement of knowledge and skills, not only in the consultancy field but also in the day to day working of SEUF. "

Developing Consultancy Services

The focus of consultancy organizations varies. Some may see themselves primarily as engineering or planning consultants. Others may focus strongly on financial and economic analysis.  Others may feel that their specialist knowledge and skills relate to social development, community organization or governance.   This module is intended primarily for those who are involved in efforts to improve water supply, drainage and sanitation services.  However, we recognize that these efforts must go beyond purely technical concerns to address the social, institutional and financial aspects of service provision and hope that this recognition is reflected in the content of the module.  

Analytical Skills

This module is about analysing information, and in particular about the skills required to carry out that analysis.  Analysis involved organising information on a particular subject, or situation, in order to understand that subject better.  This might involve dividing information into smaller parts, so that it can be understood more easily.  The way the information is organised and divided requires a range of analytical skills (or methods) and it is these skills that are explained in the module.

Dissemination Skills

Emergency Water Supply & Sanitation

This module aims to provide a general overview of the assessment, design and implementation of water supply and sanitation in communities affected by disasters and emergencies. Because of its scope and length, there is probably insufficient information to enable the reader to work unaided in an emergency situation but references are provided within the text to other sources that contain more detailed and practical information.

Knowledge Management  













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