Postgraduate study

Health and Welfare

The health and wellbeing of our students is of greatest importance to us. We have a dedicated team of support staff located on the second floor who are available Monday-Friday to provide guidance on the range of support services available. The support and guidance that we offer is what makes the Loughborough student experience unique and special.

Health and welfare services for postgraduate students at Loughborough University London.

Health care

We recommend you register with a local GP, who will be your first port of call should you have any health problems. Details on nearby GP surgeries and how to register will be provided during your induction.

Mental health support

The Mental Health Support Team provides support to students who face barriers affecting their ability to study as a result of mental health issues.

Loughborough Nightline

Loughborough Nightline is a confidential, non-advisory, out of hours student listening service that you can contact by phone or email, with anything that may be on your mind. Fully trained volunteers are available to talk to with no fear of being judged.

Contact the Nightline service on 01509 227 650. The phone line is open from 8pm until 8am on Monday, Wednesday and Friday during term time.

You can also email them at

Faith and spirituality

The Centre for Faith and Spirituality, based on the Loughborough campus, is the focus of religious, spiritual and faith-based activities for both our campuses. Chaplains from the major world faiths offer support and guidance to all our students, whatever their religious or spiritual beliefs.

We will also be working with faith groups situated close to Loughborough University London to ensure our students feel part of the community networks of people who share their faith.

Disability Office

The Disability Office works to support students with a wide range of disabilities, including physical disabilities, specific learning differences, sensory impairments and medical conditions.

Our services include:

  • Support, advice and guidance
  • Recommending appropriate assessment arrangements, for example extra time in exams
  • Arranging one-to-one support specific to students’ needs
  • Liaison with Social Services Departments to help arrange funding for personal care needs (eligibility criteria applies)

For more information about support during your time at Loughborough University London, contact the Disability Office by phone +44 (0)1509 222770 or by emailing

Counselling service

We offer online counselling to all students and staff at Loughborough University London. You can talk to experienced staff based at the Loughborough campus about any personal, social or emotional concern, whether or not it is affecting your work or studies.

Counselling can help you to find ways forward, make decisions, gain new perspectives, discover solutions and come to terms with and manage challenging life events. If you think you would benefit from online counselling, you can contact the service via the website.

Loughborough University London also has an agreement with The University of Westminster Student Counselling Service to provide confidential counselling for its students.

Welfare Advisors

Welfare Advisors will be happy to support you with any issue you may be having and help you to access any other relevant support services.

Welfare Advisors are also able to authorise coursework extensions and discuss Impaired Performance claims with you. If ever you are in doubt of where and how to access specific support, your Welfare Advisor should be your first port of call.

Student Voice

Student Voice is a confidential and non-judgmental service that will provide support if you have any issues with the university. They can offer support and advice on a wide range of issues, including appealing results and impaired performance claims. More information about the services that Student Voice provide can be found here.