Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 222222
Loughborough University

Teaching Support

FAQs

FAQs

I would like to use a room-based Video Communications system to bring one of more colleagues into a meeting with full support:

There are currently three video conferencing suites enabled for high resolution Video Communications to facilitate multi-point calls, these include; Hazlerigg 201.2.13, Hazlerigg Council Chamber and the London Committee Room LDN.3.23.

You are not limited to connecting just to another one of these locations, you can also connect to one or more colleagues with a computer, tablet or mobile phone.

Teaching Support is available to arrange the room booking, connect the locations and provide 1 to 1 support if required. To arrange a booking or find out more information please email:videoconference@lboro.ac.uk

I would like to make ad-hoc video calls from my computer:

Cisco Jabber is software that supplements or replaces your desk phone. It provides: video calling, easy multi-person audio and video calls, visual voicemail, missed call notifications, multi-person chat, file transfer and more.

To find out more about the service please contact the IT Service Desk 01509 222 333 or it.services@lboro.ac.uk.

For calling colleagues in the University, continue to use their internal telephone number, you will get video by default.

The system provides the option to share your screen to show a presentation or to demonstrate the use of a specific program. On Cisco Jabber this option is selected from the icon with three dots in a row, and is the far right on-screen icon in Cisco Jabber Guest when collaborating with external colleagues.

Note: Make sure you select “Use my Computer for Calls” instead of “Use my Desk Phone for calls” using the bottom left hand icon in Cisco Jabber.

If you want to invite external colleagues to make ad-hoc video calls to you, simply have them dial your email address as a SIP URI with a compatible client, e.g.
sip:it.services@lboro.ac.uk.

or your telephone number:
sip:222333@lboro.ac.uk

If your contact does not have access to a SIP capable client they can use our web browser based solution e.g.

https://reachme.lboro.ac.uk:9443/call/<your_phone_number>

For example, to call the IT Service Desk:

https://reachme.lboro.ac.uk:9443/call/222333

You could also use your email address, e.g.

https://reachme.lboro.ac.uk:9443/call/it.services@lboro.ac.uk 

For more information on Cisco Jabber:

http://www.lboro.ac.uk/services/it/staff/software/telephones/jabber/

I would like to arrange a more formal Video Conference, but not use a room-based system:

Please request that your account is enabled for “Collaboration Meeting Room” (CMR) by contacting the IT Service Desk 01509 222 333 or it.services@lboro.ac.uk.

Once enabled, you will be given a “Meet Me” address, telephone number and PIN code. You can then provide the link and Guest PIN to everyone you want to join through a calendar invite

Join me in my Collaboration Meeting Room using a video conferencing system or application:

Internal Connection:
Dial <CMR number provided by the service desk>

External Connection: https://reachme.lboro.ac.uk:9443/call/meetme.<email_address>

Call-in Number: <CMR number provided by the service desk>

Guest PIN: <PIN>

All invited guests can then connect to your Collaboration Meeting Room by clicking on the link:

https://reachme.lboro.ac.uk:9443/call/meetme.<email_address>

I want to arrange for colleagues to join a regular meeting remotely:

If you have a scheduled meeting and regularly have colleagues who want to connect remotely IT Services can arrange a dial in number for your specific meeting. To arrange this please send the name of the meeting and the person responsible for the meeting to the IT Service Desk 01509 222 333 or it.services@lboro.ac.uk.

You can then include the details in the calendar invite you send out to arrange the meeting. For example:

Please let <person> know if you will be dialling in to <the meeting> so that we can initiate the call from the conference phone in the meeting room.

To join the Meet-Me conference, internal users dial the Meet-Me number, external or mobile users dial the full number (i.e. 01509 followed by the Meet-Me number) and you are automatically joined.

The <meeting> meet-me number is <number provided by the service desk>

I would like to host a ‘one to many’ broadcast event like a WebEx:

The Centre for Academic Practice provide support for software called Adobe Connect accessible from Learn for this style of engagement. This will enable you to broadcast a presentation or to undertake live online learning.

Further details, including training videos, are available, under the Adobe Connect section at:

http://www.lboro.ac.uk/services/cap/tel/tools/

I would like to connect to a remote Janet Video Conference or other standards-based video conference unit:

The Video Communications system is a fully standards compliant system and therefore you can add a Loughborough room-based Video Communications system or an individual to a Janet Video Conference or any standards based SIP system.
The SIP addresses for the room based Video Conference units are:

Hazlerigg.201.2.13 sip:hazlerigg.201.2.13@lboro.ac.uk
Hazlerigg Council Chamber sip:council.chamber@lboro.ac.uk
LDN.3.23 sip:committee.room.london@lboro.ac.uk

The SIP address for any individual to include is:
sip:<email_address>

Using these individual details allows you to connect directly via your desk phone or Cisco Jabber into any standards-based video conference.

I would like a room-based Video Communications system in my School or Professional Services department:

It is easy to add additional room-based Video Communications systems. There are a number of different models depending on the use requirements from an audio only room-based conference phone to a multi-screen video conference suite.

IT Services and Teaching Support will provide advice and guidance on the hardware, software and licensing requirements

I would like to participate in a conference with a regular telephone:

Anyone with a regular landline or mobile phone can participate in a video conference or meeting with audio only. They simply dial tel:+441509222800 and enter the meeting number when prompted. This will have been provided to them when they were invited to join.

I would like a video enabled desk phone:

IT Services can provide a video enabled desk phone at an additional cost. Please email IT.Services@lboro.ac.uk

Note: All desk phones at the London campus are video enabled.

I would like to know what other use cases can Video Communications assist with:

Video provides a rich communication experience and can be used in a number of different scenarios. For example, providing small video enabled screens can allow London students to reach services on the Loughborough campus.

Teaching Support has a portable video enabled screen, called a Cisco DX80 available. Please contact videoconference@lboro.ac.uk for a demonstration or to request use

I would like to continue to utilise Skype or Skype for Business:

The Video Communications system is the fully supported system by the University for audio and video collaboration. The system provides a secure and rich experience with high quality video and system integration.

Skype or Skype for Business is an alternative however, we strongly recommend that the Cisco Video Communications system is used where possible.

If you would like to see how the Video Communications system can transform your meetings, please contact videoconference@lboro.ac.uk for a demonstration.

I would like to share my screen in a remote meeting

Firstly, make sure you have a “Meet Me” dial in number. If you don’t, please see the FAQ item “I want to arrange for colleagues to join a regular meeting remotely”. It could also be

To share your computer screen, you need to be using the Cisco Jabber client.

 Cisco Jabber image

1. Select the call control icon in the bottom left of the Cisco Jabber window. The icon will be different depending on how you control your physical telephone handset using  Cisco Jabber.

Call control iconUse my computer for Calls (turns your computer into a virtual telephone)

Call control iconUse my Desk Phone for Calls (Jabber is a Remote Control for your phone)

Call control iconDisable Phone Services (use Jabber is a chat only configuration)

2. Choose the “Use my Computer for Calls” option.

3. Dial the “Meet Me” number provided by IT Services using Cisco Jabber, not on your physical telephone.

Jabber dial image

4. Enter the “Host PIN” followed by the hash key. You can click in the Cisco Jabber call display window and type the numbers, the virtual telephone keypad will be shown, or select the virtual telephone keypad button.

Virtual Keypad icon

5. On a Mac OS X - Select the three horizontal dots in the Cisco Jabber call display.

Toolbar icon

A. Select the Share Screen option. Your desktop screen will then be shared, a red outline will appear to show your screen is being shared, and an icon will appear to allow you to stop sharing your screen.

6. On a Windows PC – Select the share screen icon (which is the arrow pointing upwards) is in the top right of the window.

Share screen icon

7. After the call, you may want to reset your call control icon in the bottom left of the Cisco Jabber window to “Use my Desk Phone for Calls“, or your preference.

Call control iconUse my Desk Phone for Calls (Jabber is a Remote Control for your phone)

Optional: If you do not have a microphone and speaker on your computer, or if you want to use your physical telephone handset to make the voice call:

1. Mute the call on the desktop computer by turning off the microphone and turning down the audio. These two icons are shown on the Cisco Jabber call display window.

Audio icon

2. Simply then dial the same “MeetMe” number again on your physical telephone handset entering either the Host or the Guest PIN followed by the hash key.

Remote Participant Screen Sharing: If you want to invite a remote participant to share their screen, they will see a similar set of options:

1. Send the remote participant(s) the “MeetMe” URL link in an email or diary invite and do not forgot to include the Guest PIN.
For example: https://reachme.lboro.ac.uk:9443/call/<MeetMe Number>

2. The remote participant may have to install the Cisco Jabber Plug-in, this is the same as when they connect to a Cisco WebEx conference call.

3. Once they are ready to call, they simply click the “Call” button and enter the “MeetMe” Guest PIN.

4. Remote participants are presented with a similar Tool Bar, the final icon allowing the remote participant to share their screen.

End Call icon

 

Teaching Support

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