Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 222222
Loughborough University

Staff Development

Your Development

4 Leaf Clover Grades


L - Loughborough’s
E - Excellence, in
A - Administrative 
F - Framework

Please note this framework is under review, if you have any feedback please contact Staff Development.

You may also be interested in viewing the Association of University Administrators (AUA) website, and the CPD framework in particular.  Click here to be taken to the website

Expand the Grade boxes below to view details.

Your Development - Grade 2




Basic IT literacy e.g. Microsoft office/email/internet 

  • Various IT Skills courses

Time management - ability to priorities own workload

  • Time management Course

Ability to organise basic systems e.g. filing systems /data entry

  • Excel training
  • Job shadowing 

Communication skills, including face-to-face, telephone and in writing

  • Improving the Experience (customer service)

Ability to deal with customers effectively - internal and external

  • Improving the Experience (customer service)
  •  Dealing with difficult Customers

Key policy awareness e.g. Equal opportunities, IT acceptable usage policy

  • Respecting diversity
  • Data protection: online activity
  • Checking website

Basic paperwork completion - accuracy on forms

  • Grammar, punctuation and proofreading
  • Job shadowing 

Equipment usage e.g. photocopiers

  • In department

Team work

  • Building relationships course
  •  Job shadowing
  • Bespoke team development


Your Development - Grade 3

As Grade 2, and in addition...



Ability to effectively allocate work to others

  • ILM Level 2 - Award in Team Leading

Checking quality of junior member of staffs work

  • ILM Level 2 - Award in Team Leading

Basic problem solving ability

  • ILM Level 2 - Award in Team Leading

Assist in training/inducting new members of staff

  • In department

Good networking skills

  • AdNet and Effective PA/Secretary course

Sound working knowledge of IT including Microsoft office, email and internet

  • Online training programmes


Your Development - Grade 4

As Grade 2 and 3, and in addition...



Understanding of wider team issues and work of other colleagues

  • Building Relationships to improve outcomes

In-depth knowledge of IT systems including specialist systems

  • IT Training Sessions

Problem solving ability during unforeseen circumstances


Problem solve through effective analysis of solutions and confidence to take action


Plan and organise others work (more junior members of staff)

  • ILM Level 2 – Award in Team Leading

Advanced planning skills

  • ILM Level 2 – Award in Team Leading

Ability to prepare and present documentation etc


Good knowledge of University and local procedures to deal with issues

  • Job shadow

Sensitivity to deal with confidential information

  • Data protection: online activity

Complex record keeping and possible involvement in report writing

  • Grammar, punctuation and proofreading

Budget monitoring

  • ILM Level 2 - Award in Team Leading then ILM Level 3 – Leadership Award

Take minutes etc at meetings and chase outstanding debtors

  • Confident and stress free minute taking
  • Teeline shorthand


Your Development - Grade 5

As Grade 2,3 and 4, and in addition...



Broader knowledge and understanding of wider university issues

  • Job shadow

Some management and leadership responsibility

  • ILM level 3 – Leadership Award

Project involvement

  • Project management in the real world

Resource allocation within the team

  • ILM level 3 – Leadership Award

Ability to use initiative and judgement in effective problem solving


Ability to implement changes in service provisions as requested

  • Dealing with Change
  • Managing Change
  • How to drive continuous improvement

Communicate with stakeholders and act upon findings


Ability to represent the department at staff meetings

  • Chairing meetings (if necessary)

Point of contact for specialist queries / operational problems

  • In department

Performance management of team

  • Performance and Development Review (PDR)

Involvement in recruitment training and development of others

  • Recruitment and Selection



Contact us

Tel: 01509 222381