Library staff
Matthew Cunningham
Customer Services Manager
LLB Leicester, MA Loughborough
Tel: 01509 222353
Email: m.s.cunningham@lboro.ac.uk
Responsible for the staffing of enquiry points and circulation services for Library stock.
Responsible for co-ordinating Library services for distance learners
Cunningham, M. (2011) 'We all work in a library, so what could possibly be done differently?' A Customer Services benchmarking project. Sconul Focus, 51, 72-75. http://www.sconul.ac.uk/publications/newsletter/51/21.pdf
Cunningham, M. (2011) Integrated helpdesks. Paper given at “TO INFINITY AND BEYOND! Enquiry Services for the 21st Century”. Birmingham City University 31st March 2011. http://library.bcu.ac.uk/conferencecunningham.pdf