IT ServicesStudents

Off Campus Access

Cisco AnyConnect VPN

The AnyConnect client is available on the following platforms:

Windows (managed and non-managed), Mac OS X, iPhones and iPads, Android phones, Blackberry, Linux  and Google OS (Chromebook).

Details of how to obtain these clients are detailed below. Please note however, IT Services are unable to provide support for the installation, configuration and operation for Linux, Google O/S (Chromebook - store), Blackberry and Android.

When connected to the VPN you are bound by the University's IT Acceptable Use Policy. Please remember to disconnect when you are finished.

Important Notice: On Wednesday 18th April 2018, the VPN service was successfully upgraded. As a result of this change, please ensure that you are using the latest version of AnyConnect. Version 3 will no longer work.

 Learn how to connect your device:

Install Cisco AnyConnect

The information detailed below will guide you through how to install Cisco AnyConnect on the off campus Windows computer:

Download the Cisco AnyConnect software . You will be required to enter your username and password to gain access to the download.
Double click on the installer to launch the application: Screen image: Installer icon.

The installer will launch. Click Next accepting the licence agreement at the appropriate step.

Click Next through the series of installer steps. At the final step a confirmation box will appear, click on Finish.



Connecting to the Cisco AnyConnect


Start the Client

Once you have completed the Cisco Anyconnect install, click on the Microsoft logo Start icon bottom left of your screen, All Programs and then Cisco AnyConnect Secure Mobility Client


Cisco AnyConnect client

A small window will open in the lower right corner of your screen.

3 Screen image: Virtual Private Network (VPN).

First time set "Enable local LAN access (if configured)"

If this is the first time you have used the client then please click on small cog in the lower left of the window. In the window which appears select the Preferences tab and tick Enable local LAN access (if configured) and then close the window.

The first time you run the client you will also need to enter into the box next to the Connect button. The program will remember this for subsequent connections, so this need only be done once.

4 Screen image: Please enter your username and password.

Username and Password

Please enter your Username and Password.

5 Screen image: Client minised in system tray.

Client is in system tray

Once the connection has been made, the dialogue box will minimise to the system tray. This is the area at the bottom right of your desktop where the clock is located.


Disconnecting from the VPN

To disconnect click on the icon in the system tray and then click on the Disconnect button. Once the client has disconnected the window will automatically minimise itself again when you switch to another application.

If you wish to quit the client completely then right click on the icon in the system tray and choose Quit from the menu.

Cisco AnyConnect Installation Instructions for Mac

Please check that you do not have any prior installations of a VPN client installed such as OpenVPN and / or TunnelBlick as this will prevent the AnyConnect installer from running correctly.


Download Cisco AnyConnect

Download the Cisco Anyconnect software:

Click here to dowload the Intel-based Mac installer

2 Screen image: Install vpnclient.

Launch Installer

Open the disk image (your browser may have done this for you already) and double click on the installer inside it to begin the installation process. Click Continue.

3 Screen image: Install Succeeded.

Follow steps

Follow through the installer steps and at its completion you should receive confirmation that the installation was successful.


macOS High Sierra users

macOS High Sierra users may see a prompt regarding the installation of a System Extension.  This is a new security measure to ensure that the installation of new kernel extensions is approved by a user to mitigate the risk of malware installation.  Please follow the steps to enable the installation of the Cisco extension.  If you do not do this within 30 minutes then you must re-run the installation tool to restore the prompt.

5 Screen image: Installation Failed.

If it fails..

If you get an Install failed message, please check again that you do not have any prior installations of a VPN client installed such as OpenVPN and / or TunnelBlick as this will prevent the AnyConnect installer from running correctly. If the problem persists please contact the IT Services Helpdesk.

Launching AnyConnect Client

Getting Started

To start a Remote Working connection on the off campus computer:

1 Anyconnect Preferences

Launching AnyConnect

Launch the AnyConnect client from the Cisco folder in Applications.

If this is the first time you have used the client then click on the Cog symbol in the window to edit your Preferences. In the window which opens ensure Allow local (LAN) access when using VPN (if configured) is ticked and then close the window.

2 Screen image: Cisco AnyConnect Secure Mobility Client.

Configure AnyConnect

If this is the first time you have run AnyConnect, enter  (you only to do this once) and click on Connect.‌

When prompted, enter your University Username and Password. Click Connect.

3 Cisco AnyConnect Secure Mobility Client.

Connected AnyConnect

The following will be displayed for a successful connection: (Further Technical details are available by clicking on the graph button, next to the Preferences Cog).

4 Screen image: Drop-down menu.

Connection established

Once this connection has been established your computer will appear like it is on the campus network. Connections to central filestore can be made, applications such as Apple Remote Desktop, or an SSH connection (Secure Shell) from the Terminal can be run, or afp drives can be mounted in order to access Macs on campus.

When AnyConnect is open you will have an icon in the top menu bar. 

Please remember to disconnect from the AnyConnect client as well as quitting the ARD / Terminal when you have finished.

Remote Working Client for iPhone / iPad / iPod Touch

The VPN allows you to access University services which are normally only available when on the campus network. These include the University e-mail and telephone directories, library resources, electronic journals and databases.

The latest Cisco AnyConnect version is supported on all iOS devices running iOS version 10.0 or later. If you are unable to update to this iOS versions, you can continue to access the legacy v4.0 AnyConnect client. 

All screenshots and instructions below are from an iPhone and will be the same on an iPod Touch, while the steps for use on the iPad are very similar but some buttons or options may be in slightly different positions.


App Store

Open the App Store and Select Search.

2 Phone screen image: Info.

Select and Install

Find and select Cisco AnyConnect. Install app. 

Note: Cisco have recently released a new version of their client and called it Cisco AnyConnect (new), renaming the old version of the client to Cisco Legacy AnyConnect. We reccommend users install the new version of the client and more information can be found in the FAQ section linked to on the left.

3 Phone screen image: Do you want to enable this software?

Enable VPN

The first time you launch the application it will request your permission to enable the VPN features in your device. Please choose OK in the pop up box.


Add VPN Connection

You will now be presented with the Cisco AnyConnect home screen. If you have not already installed the automatic configuration profile then tap "No Connections" to add a new connection.


Enter Server Address

You will now be prompted to enter the server address details. Type in Lboro VPN into the Description box and into the Server Address box, then click Save in the top right hand corner of the box.


Authentication screen

On the AnyConnect home screen, slide the AnyConnect VPN option to ON.

In the pop up box, enter your Lboro username and password. This will be required each time you connect to the Loughborough University VPN

  • Username: Your Lboro username without the
  • Password: Your Lboro password 

Select Connect in the top right hand corner of the box


You are now Connected!

You are now connected to the Loughborough University VPN, which is displayed as Lboro VPN. You can verify this by locating the VPN icon at the top of your screen.

To escape this screen, simply press the home button on your device to access other applications.


How to Disconnect & Reconnect!

To disconnect from VPN, simply click on the  AnyConnect icon on your home screen and slide the AnyConnect VPN option to the OFF position, press the home button to escape the application.

To reconnect to Loughbrough University VPN, launch the AnyConnect app on your home screen and repeat step 6.

Android, BlackBerry, Kindle Fire and Chrome OS Users

The new AnyConnect client can be installed on Android, Blackberry, Kindle Fire and Google OS (including the ChromeBook) and Linux. Please consult your platform's Application Store to download the client. Support for Android devices is available from the PC Clinic and Service Desk to enable connectivity to wireless/VPN.

After installing the client users should configure it to connect to and enter their normal Loughborough University username and password when prompted. 

Linux Users

Linux users can either use the Cisco AnyConnect client, which can be downloaded using the link below, or the OpenConnect SSL VPN client, further details of which can be found at  After installing the appropriate client users should configure the software to connect to and enter their normal Loughborough University username and password when prompted. 

Linux installer link is:

 IT Services are not able to provide additional support for either of these clients.