IT User Account
For Students receiving your User credentials for the first time, please click here.
When you first receive your password, it is recommended that you change it to help prevent unauthorised access to your accounts.
You can change your password via our online portal.
You must ENROLL before attempting to perform a reset, otherwise an error will appear.
Please note the information below before attempting to use the online password reset tool (SSRPM):
You will need to Enroll into SSRPM before you can use it to reset your password.
You need to know your current password in order to enroll
If you have previously enrolled then forgotton your answers to the security questions, you can re-enroll and set new questions/answers. Please use the enrol option to do this.
You can access the online reset tool using the link below. NB: You must ENROLL before attempting to perform a reset, otherwise an error will appear.
Alternatively, you can change your password by logging into a University Computer, then pressing Ctrl + Alt + Delete and clicking on ‘Change Password’.
The password must meet the following requirements or else it cannot be changed:
- It must be at least 8 characters in length
- It must not contain any personal details (your name, username, date of birth, etc)
- It must contain at least three of the following four character groups
- Uppercase letters (ABC-XYZ)
- Lowercase letters (abc-xyz)
- Numbers (1234567890)
- Non-Alphanumeric characters ((!”£$%^&*))
- Avoid common words and number combinations, especially those relating to password security (e.g. ‘password’, ‘letmein’, ‘monkey’, ‘batman’, ‘12345678’, ‘24681012’, ‘2357111317’)
- Replace characters with similar characters (e.g. replace o with 0, 5 with S, 1 with !)
- Make the password easy for you to remember (but still difficult to crack) by using the guidelines below
- Create an acronym from an easy to remember piece of information (e.g. ‘My degree is English and Drama’ becomes ‘Md1En&Dr’
- Use multiple common but unrelated words that form a unique image (e.g. ‘chee5eB00kRectang1eP0ster’)
- Use a memorable phrase (e.g. ‘JackandJ1llwentupthehill!’)
- Do not use any of the examples provided on this page
It is not recommended that you leave your password written down anywhere. If you feel you must write your password down in order to remember it, please follow the guidelines below:
- Do not label it as your password, or with the name of the service it is for
- Keep it in a safe location where it is not easily viewed (this includes under your keyboard)
- Write a simpler version of the password rather than the exact password (e.g. if the password is ‘JackandJ1llwentupthehill!’’ write ‘Jack and Jill went up the hill’ instead)
If you’re uncertain as to whether your password is strong or not, please click here to test the strength of it. (Please note that this link leads to a third party site. Please use a slight variation of your password rather than your intended password).