IT ServicesStudents

IT Toolkit

Start of Term FAQs

IT User Account

When and where do I use my Loughborough login details?

At Loughborough there are a number of student details you will receive:

  • The MAIN details that provide access to almost all services is your single sign-on username and password you will have received. - the username will consist of your department/school codes and your own initials (please note - there may be a number in your username); e.g. itfms1
  • Email address - this will be your (first initial).(middle initial).surname-(year you started); e.g: f.m.surname-17@lboro.ac.uk. When you enter this, you will be asked to use your single sign-on credentials (outlined above)
  • B number is your Student ID number - you will need this when anyone asks you for your student details (never give out your password): e.g. B123456
  • ATHENS login username and password- these details are needed when you access external databases through the Library, and can be found on LEARN.

If you lose any of these details, you will need to contact IT Service Desk on 01509 222333. 

What does Single Sign-on mean and what does it give me access to?

Single Sign-on refers to the one-set of username and password required to access most services provided by the university. When you register at Loughborough, you will have received a username (e.g. itfms) and password. These will give you access to a range of online services.

  • LEARN, the Virtual Learning Environment that provides access to your module information
  • Student timetable
  • Student account on university PCs
  • The University's email system (outlook) - you will also need your student email address, e.g.: f.m.surname-17@student.lboro.ac.uk
  • Student Self Service - to edit your student record
  • Exam results
  • Library account (although you will need your ATHENS login to access some online databases, find out more here)
  • Printing account

However, please note - when giving your student details to others, you will need to give your Student ID number instead (e.g. B123456), this can be found on your ID card. If you lose your details, contact the IT Service Desk on 01509 222333.

Help! I've forgotten my Loughborough University login details!

Don't worry! You can call the IT Service Desk on 01509 222333, and they can help you.

Visit the User Account page for more information on your student account.

 

 

I've forgotten my password, how do I get this reset?

If you have enrolled and registered 4 personal questions in the Password Management portal, you will be able to reset your password here.

Alternatively, you can contact the IT Service Desk on 01509-222333. They will be able to issue you a new password by phone. (For security this can not be done by email)

Once you have logged in, you should change the password to something only you know, following Password Guidelines for secure passwords.

How can I change my password?

The easiest way to change your password is by logging onto a campus PC. Once logged in, click CTRL+ALT+DEL (at the same time) on your keyboard and this will bring up a short menu. You will gain access to password settings from here, where you can change it to anything you want. 

Software

What software can I get through the University?

Some software is available for personal use either for free or at a reduced cost. The list of software includes:

  • Latest versions of Microsoft Office 365 - this year we have Microsoft Office 2016. Click here for more information.
  • Anti-virus software - Microsoft Security Essentials for Windows, and Sophos for Mac OS. Click here for more information.
  • Other specialist software, specific to your course, is also availble once you have registered - Visit our Software Downloads page on LEARN for more information and download links.
  • Specialist software can also be found on select computer labs on campus, visit the Computer Labs page for information on where to find the software you need.

Please note - you will need your Loughborough credentials to access the download links.

Can I access specialist software without downloading it on my personal device?

Yes, specialist software can be accessed in certain Computer Labs. Visit the Labs by Software page to find out where the software you need is available

How do I get my FREE copy of Microsoft Office 365?

Loughborough students have access to a free copy of the latest Microsoft Office 365 software that can be installed in up to 5 PCs/Macs and 5 tablets. To access the download link, and more information visit: http://www.lboro.ac.uk/services/it/student/365/office2016/

You will need your student email address and single-sign on.

If you need help, visit the PC Clinic in the Library.

I need help using LEARN!

The Student Hub provides tutorials and support on using LEARN effectively, this can be found by visiting the LEARN page here. Alternatively, log into LEARN and search the Student Hub in the module list, it will be located under Additional Student Resources. 

Should you have any difficulties, visit the PC Clinic in the Library who will be able to help you.

Will I be able to import my Timetable into Outlook Calendar?

Unfortunately, you will not be able to import/access your Loughborough Timetable through Outlook Calendar, unless you add the details yourself. However, the new myLboro app will allow you to easily access your Timetable on your phones, and we encourage you to download it as it has a number of additional benefits as well. 

The app is currently available in the Apple App Store and Google Play store. 

Printing

Do I need to buy a printer?

You are not required to buy a printer, although some students may wish to do so. Printers are available in study spaces and computer labs located around campus. However, there is a small cost for printing, and printing double-sided tends to be cheaper. More information on pricing can be found here

Please note that wireless printers may not be capable of connecting to our wireless network, eduroam. Therefore, we recommend using a printer with a wired network connection, or using a USB to connect it to your laptop, or using one of the campus printers. Visit our Wireless Printing in Halls page for more information. 

If you have brought a wireless printer and are struggling to connect it to the wireless network, please visit the PC Clinic in the Library, and they may be able to help you set it up. 

How do I add printing credits?

To add printing credits visit: https://printpay.lboro.ac.uk/safecom/webuser.dll/login. You will need your single sign-on username and password.

Visit the PC Clinic in the Library for more help.

How do I print on campus?

To print on campus, firstly, you will need to add priniting credits on to your account. To do this visit: https://printpay.lboro.ac.uk/safecom/webuser.dll/login. Once these have been added, send your work to print on a student printer (this will either be mono or colour). 

To receive your print, you will need to log in using your single sign-on, or tap your ID card on the card reader. Select your documents, and the printer will print them off. 

Make sure to log-off or tap your ID card on the card reader to log off. 

Can I print on campus from my personal device?

Yes you can. Instructions for setting up your devices can be found here: http://www.lboro.ac.uk/services/it/student/printing/instructions/

Video instructions are also available and can be found here: http://www.lboro.ac.uk/services/it/student/videos/

If you require any help setting up your devices, visit the PC Clinic in the Library.

Wireless & Wired Internet

Why should I use the Ethernet cable to connect my devices when in halls?

Ethernet cables connect to the wired internet network, HallNet. Students are encouraged to connect to this because it offers greater reliability and faster internet speeds as you recieve a private connection from your room to the wired network, that is not shared with others in your flat. Benefits include:

  • better video streaming,
  • faster downloads,
  • less lag when gaming. 

For gaming consoles, it is highly recommended to connect to the wired network, as consoles need stronger and faster connections.

More information on, and instructions for connecting to, the wired network can be found here: http://www.lboro.ac.uk/it/hallnet/

 

I am unable to connect my device to Wi-Fi, where can I get help?

Help with any PC and technical issues can be found at the PC Clinic, located in Pilkington Library. 

The PC Clinic is open Monday-Friday, 10am to 6pm, and Saturday-Sunday, 12pm to 2pm.