IT ServicesStudents


I can't access my Google account using my Lboro credentials! What's happened?

On 1st December 2017, we suspended your Google Applications account as we have moved to Office 365 services.

If you did not back up your Google data and require access to the files, please email

Help - I did not back up my Google data!

Please email, who will be able to help you.

Has my Loughborough email address changed?

No, your Loughborough student email address itself has not changed, however, as part of this change the underlying Google account will be withdrawn and your emails will be moved to your new Outlook account.

What happens if I have downloaded pay-for content from Google Play?

If you have done this with your personal Google Account, then there is nothing to worry about, please carry on as normal. If you believe that you have used your Loughborough account, please visit the PC Clinic for advice. Google cannot migrate paid-for content from one account to another, but you can keep your account on your handset with no synchronisation services. This may prevent you moving the content to a new handset or receiving updates.

Will I be able to import my Loughborough Timetable into Outlook Calendar?

Unfortunately, you will not be able to import/access your Loughborough Timetable through Outlook Calendar, unless you add the details yourself. However, the new myLboro app will allow you to easily access your Timetable on your phones, and we encourage you to download it as it has a number of additional benefits as well. 

The app is currently available in the Apple App Store and Google Play store.