IT ServicesStudents

Returners

General FAQs

What's happening in September?

An Office 365 Outlook email account will be provided to compliment your OneDrive and Office Online services. Subsequently, your existing Gmail account will be removed.

Why is email moving to Office 365 Outlook?

Your email is moving from Gmail to Office 365 Outlook to provide you with an upgraded experience including a better interface and better offline access. Your new Office 365 Outlook email account will compliment your OneDrive and Office Online services.

Will my actual email address change or stay the same?

No, your Loughborough student email address itself will not change, however, as part of this change the underlying Google Gmail account will be withdrawn and your emails will be moved to your new Microsoft account.

When my email moves, will my contacts and calendars also be moved?

Contacts and calendars in your Gmail account will not be moved for you. You will need to copy your contacts and calendars into your Office 365 Outlook to ensure you don't lose any personal entries. You can do this by following the instructions on the 'Transfer Calendar and Contacts' tab.

What changes are coming in December?

All remaining Google services will be removed on 1st December 2017. In preparation, we strongly advise that you start backing up all Google files, documents and downloads you wish to retain for future use. For a full backup of your Google data, please follow the instructions on the tab marked 'Backup Instructions'.

I get the error "You do not have access to Email" when using a web browser?

After the first couple of weeks in September we will have migrated your email to Microsoft Office 365, this may result in you getting the error "We are sorry, but you do not have access to Email. Please contact your domain administrator for access."

This is because Google email (Gmail) has been disabled for your account, you can still use other Google services: Drive, Calendars, Takeout etc. Simply update your bookmarks, or just navigate to the Google Homepage and choose another option from the chooser in the top right hand corner.

Can I still keep my stuff on Google?

No. Your data in any Google services will not be accessible from December 1st, 2017. Please ensure you backup all data related to Google services to a suitable storage source.

What steps do I need to take and when?

NOW: Copy your data from Google Contacts and Calendars as soon as possible, using the steps in the 'Transfer Calendar and Contacts' tab for the Google Takeout piece. This needs to be done on a laptop or desktop. Following these steps on your mobile device may result in losing data.

SEPTEMBER: Once your email has moved to Office 365 Outlook, you can follow the steps on the 'Transfer Calendar and Contacts' tab for importing your calendar and contacts into Outlook on the Web.

BEFORE 1st DECEMBER: Backup all Google data using the full Google Takeout process by following the instructions in the 'Backup Instructions' tab.

What happens if I have downloaded pay-for content from Google Play?

If you have done this with your personal Google Account, then there is nothing to worry about, please carry on as normal. If you believe that you have used your Loughborough account, please visit the PC Clinic for advice. Google cannot migrate paid-for content from one account to another, but you can keep your account on your handset with no synchronisation services. This may prevent you moving the content to a new handset or receiving updates.

Mobile Phone FAQs

How is my phone affected by these changes?

If your phone has the mail settings to "fetch" (either push is off or no update from the server is received) then the phone will keeping trying to fetch the data on the schedule you have set. If the schedule is short (15mins) then the battery will be drained quickly. This also affects data usage if you are using mobile data to make the connection. This continues until the account is removed from the phone or the settings are changed.

What if I remove my Gmail account from my phone?

If you delete your account this will remove all mail, contacts and calendar data from your phone. They will however be stored on your Google Applications account which you can access via a web browser on a Desktop or Laptop computer.

How can I tell where my Apple phone synchronises its data?

Go to the settings, mail, accounts menu. The different accounts listed will be available for synchronisation, you can select each in turn and select which services you want to allow to synchronise: Mail, Contacts, Calendars, or Notes.

How can I tell where my Android phone synchronises its data?

Go to the settings, accounts, google menu. The different accounts listed will be available for synchronisation, you can select each in turn and select which services you want to allow to synchronise: Calendar, Chrome, Contacts, Docs, Drive etc

Contacts and Calendars FAQs

Who Needs To Transfer Contacts & Calendars?

If you have a Google account that you access with your Loughborough University credentials, and you have stored Contacts and Calendars in that account, you need to transfer them from Google into your new Office 365 Outlook account. 

Instructions for how to do this can be found on the Returners page of the IT Services website, on the tab titled Transfer Calendar and Contacts.

Why Do I Need To Do This?

If you have stored your contacts and calendars directly into your mobile device, you may not notice any impact of the changes. 

Anyone who has stored contacts and calendars in their Google account will not be able to access them once their email has been upgraded to Office 365 Outlook.

Performing a transfer of contacts and calendars will allow them to be accessed through your new Office 365 Outlook account.

Instructions for how to do this can be found on the Returners page of the IT Services website, on the tab titled Transfer Calendar and Contacts.

What Do I Need To Do?

Instructions for transferring your Contacts & Calendars from your Google account to your new Office 365 Outlook account can be found on the 'Transfer Contacts and Calendars' tab HERE. You can follow these instructions at anytime on your own. 

If you prefer group help there will be workshops available in the library at the start of term. Details of the workshops will be published across various media, or you can stop by the PC Clinic in the library for details. 

PC Clinic can also provide 1-2-1 help if you prefer individual support.

When Do I Need To Do This?

Once you recognise an issue accessing your Google Contacts and Calendars. This may be soon after your email is upgraded to Office 365 Outlook. 

If all your contacts and calendars are remain available in your mobile device after your email has been upgraded, you may not need to do anything.

Can I Do The Transfer Process On My Mobile Device?

We recommend that you perform all backups on a laptop or desktop comuter rather than on your mobile device. This is due to potential data size and required storage space.

As long as you have your University login credentials you can use any campus computer or your own machine. It is important to save your data to a storage device of your choosing and keep it safe.

Will These Changes Affect My Personal Google Account?

No. None of the changes affecting your Loughborough University Google account will impact your personal Google account(s).

Using Google Takeout FAQs

Who Needs To Do This?

If you have a Google account accessed using your Loughborough University credentials, you will need to do a backup of all your Google data using Google Takeout.

the changes being made will NOT affect any personal Google accounts you may have.

Why Do I Need To Do This?

The University is continuously seeking the best possible experience for students and staff. Following a full review, it was determined that a better integrated suite of services could be provided by upgrading from Google to Microsoft Office 365.

When the upgrade is complete you will no longer have access to any University google accounts. We strongly encourage everyone to perform a full backup to prevent any loss of all Google data when service is terminated.

What Do I Need To Do?

To ensure you keep all your data, you are strongly encouraged to perform a full backup of your Google account using Google Takeout. the instructions can be found on the 'Backup Instructions' tab on the page HERE. Step-by-Step instructions are detailed; there is a video link if you prefer to follow along with a video; and a PDF is available for printing out instructions if you prefer.

Printable PDF of instructions is available here: Backup Instructions Google Takeout

When Do I Need To Do This?

You can perform a full backup of your Goog e data using the Google Takeout process at anytime, but to ensure you don't lose any data, you MUST complete a full backup NO LATER THAN 30 November 2017. Access to all University Google accounts will be terminated on 1 December 2017.

Once you have performed the backup, we strongly encourage you to only use the Microsoft Office 365 suite of products. Anything new stored to your Google account after you do a full Google Takeout procedure will require you to do another backup so as not to lose that data.

Can I Do This Backup Process On My Mobile Device?

We recommend that you perform all backups on a laptop or desktop computer rather than on your mobile device. This is due to potential data size and required storage space.

As long as you have your University login credentials you can use any campus computer or your own machine. It is important to save your data to a storage device of your choosing and keep it safe.

The creation of Google Takeout is taking a very long time, cannot be downloaded or is too big?

If you have a large number of files on your Google Drive or via Google Photos, it is strongly recommended that you safely back up these files first, once they are confirmed safe, delete them from your Google account and then complete a Google Takeout.

I get the error " Inactive – There was a problem accessing your account"?

This is because on the 1st December 2017 we suspended your Google Applications account as we are turning this service off after you saved your data and we migrated your email.