IT ServicesStudents

Finalists and Alumni

Changes to your Services

IT Account Status

If you are leaving the University this year, returning to study after a gap year or Placement, or you are a University Alumni, the status of your IT account will change to reflect this. Please click on the information tabs below for actions you may need to take. 

 If you need further assistance, please contact IT Services by e-mailing IT.Services@lboro.ac.uk, or by phoning (01509) 222333

Important Information: Action Required if Leaving

Account expiry will apply to all final year undergraduate students, all final postgraduate taught students and any students who are terminating their period of study.

On completion or termination of your studies, your student record will be updated to reflect that you are leaving. Once your record shows you have completed or terminated your studies, your IT user account will enter a 30 day expiry period. Unfortunately, we cannot specify the exact date that this will happen, as it varies from course to course.

During the 30 day expiry period, you will have full access to services to systems such as Email, O365, Learn, Athens and your Documents area (U drive). However, after this period, access to your account, and all University systems, will expire.

What will happen to my IT account?

Loughborough University IT Services will send out notifications via email to notify students of the action they need to take prior to account expiration to help prevent permanent loss of data.

Account expiry will affect your access to systems such as Email, Learn, O365, Athens and your Documents area (U drive) will lapse.

In preparation, we strongly advise that you start backing up any files, documents and downloads that you may wish to retain for future use. 

ACTION YOU NEED TO TAKE NOW

BACK UP

Any emails that you may need in future from your student mailbox.

Any data stored on your OneDrive student account.

Any information from Learn that you may need in future (Module content, exam results, lecture notes etc.)

You can download or export content.

Any files you have saved in your Documents area (U-drive) to a USB, or other personal storage areas for future use.

UPDATE

Any online accounts which you have registered using your university email address. Replace this with your personal (none-university) email address.

(Amazon, online store accounts, social media accounts etc.)

Contacts and documents which quote your University email address. Replace this with your personal (none-university) email address.

(On your CV, job applications, with companies you have been in contact with etc.)

REDEEM

Any remaining Print Credits by taking your student card and bank card to Creative & Print Services in the Herbert Manzoni Building. Credit that is not redeemed prior to account expiry will be lost.

Creative & Print Services is open Monday-Friday 8.30am-5pm. They can also be contacted via print@lboro.ac.uk or tel (01509) 222190.

Back up your OneDrive

  • Log in to OneDrive
  • Select the files you want to save
  • Click "Download"
  • Select "save as"
  • Select location

Files will be downloaded as ZIP files

When will my account expire?

On completion or termination of your studies, your student record will be updated to reflect that you are leaving. Once your record shows you have completed or terminated your studies, your IT user account will enter a 30 day expiry period. Unfortunately, we cannot specify the exact date that this will happen, as it varies from course to course.

Will my account expire if I'm returning to study in the next academic year?

No. If you are returning to study in the next academic year, on your current programme, the "Leaving: Action required" information does not apply to you. Your account (and access) will remain the same.

Will my account expire if I'm completing a Placement in the next academic year?

No. If you are completing a Placement in the next academic year, the information on the "Leaving: Action required" tab does not apply to you. Your account will remain active, please refer to the Returners page on your return to your studies.

Will my account expire if I return to study on a different programme?

Yes. If you are returning to study on a different programme, then your account will expire as if you were permanently leaving the University

BUT:

  • If you return to do Postgrad Taught Study, your account will be reactivated when you return. Previous data will NOT be accessible when you return, so you need to complete the actions listed on the 'Leaving: Action required' page.
  • If you return to do Postgrad Research Study, you will be issued with a brand new account when you return, so you need to complete the actions listed on the 'Leaving: Action required' page.

     

What will happen to my account if I'm doing resits?

If you are doing resits, we would not expect your account to expire yet.

It's only when your student record is marked to say you have completed, left/withdrawn or similar that your account would go into the 30 day expiry period, and then expire, at which point, your access - including all Learn access and Learn data - will lapse.

As IT Services don't control your student record, it can be difficult for us to say when the status change will happen, but we would not expect it to show 'completed' until you've done the resits.

Please be aware that we are upgrading student email from Gmail to Microsoft Office 365 Outlook over the summer, and your mailbox will be affected by this. Please read the information on the Returners page because there are actions for you to take to avoid losing your data.

http://www.lboro.ac.uk/services/it/student/returners/