IT ServicesStudents

Help and Support

Service Availability

The table below indicates service availability throughout Loughborough University's IT Services. A 'traffic light' system: red, amber, green, and blue, as defined by the colour legend below, is used to display service availability.

Please note, the service availability page will only be updated during working hours, between 8:30 a.m. and 5:00 p.m. Monday to Friday.

Green   Green = Service operational
Blue   Blue = Limited/at risk service (due to planned maintenance)
Amber   Amber = Limited/at risk service
Red   Red = Service Unavailable

 

Announcement:

Due to essential Staff Training, the Service Desk is operating with reduced staff and this will be the case throughout Summer 2017.

If you have a password-related query or you need report a service outage affecting multiple users, please ring the Service Desk as usual.

For all other queries, we would appreciate it if you would email the details to us via it.services@lboro.ac.uk

This will help us to manage the workload and avoid customers experiencing long wait times on the phone.

Your co-operation is appreciated.

 

Services

 

status

iTrent, myHR, WebRecruitment

iTrent, myHR and WebRecruitment will be unavailable between 8am and 9am on Tuesday 22 August, due to planned maintenance.

status

Finance Systems eg Agresso, BACS

status

Network - Wired, WiFi & HallNet

status

CIS Portal / LUCAS / LUSI

status

Research Systems eg Lupin, PRP

status

Configuration Manager Current Branch (formerly SCCM)

status

Telephony

status

Individual/Group Workspace

status

Printing

status

Learn / Co-Tutor / TurnItIn

status

Timetabling

status

Business Objects

status

Staff E-mail

status

OpenAthens

status

Gladstone

status

Kinetics / Kx