IT ServicesStudents

Office 365

Unwanted / Spam / Junk Email

Introduction

Between 70% and 90% of all email on the Internet, and all email sent to the University, is junk email / unsolicited advertising (also known as "spam"). IT Services undertakes considerable work to automatically filter email so that email which is definitely unwanted is not delivered to your Inbox, and indeed it is stopped at the earliest stage we can before it even arrives at the Exchange email server.

If you receive mail that you do not want to receive in future

If you subscribed to a mailing list or service, use the unsubscribe option to stop receiving mail from this source.

If you did not subscribe, then this is spam and you should not unsubscribe (doing so will simply advertise to the spammer that your email address is being used). Spam emails should be deleted and we also recommend adding the sender to your blocked senders as follows (Outlook 2010):

1. Right-click on the spam email.

2. Select "Junk"

3. Select "Block Sender"

General Guidance

If you receive a small volume of spam (eg 1 or 2 emails a week), delete/block senders in each case as above. No further action required If you receive a high volume of spam (eg hundreds a day), notify  IT.Services@lboro.ac.uk about this.


Do NOT respond to Spam/Phishing emails in any way, ie:

Never click on any links. Never reply to the sender. Never open any unsolicited attachments. Never disclose your University credentials by email, in an email attachment, or on an unsolicited website that isn't in the lboro.ac.uk domain.

Don't believe any emails saying you need to validate or reactivate your account and/or click on a link to avoid loosing access to your account/mailbox or any email making similar claims. IT Services will only ever send you warning emails about account expiry, or high usage of mailbox/documents area, but these emails will never ask you to click a link to rectify the problem.

If you think you have responded to a spam/phishing email in error, please inform IT.Services@lboro.ac.uk immediately.

If you disclosed your credentials, please perform a password reset using a university computer or via https://passwordreset.lboro.ac.uk/ssprm/ and inform IT.Services@lboro.ac.uk immediately.