IT ServicesStaff

IT User Account

Your username and password are the key defence to prevent cyber criminals changing your banking details, obtaining financial information, downloading sensitive research data and accessing the large amount of personal data held by the University.

It is essential you follow the advice below and change your password, especially if you think you have responded to a Phishing Attack. It is five steps, or fewer, and depends on the type of computer you use and if you are on campus, using the VPN, or at home.

Staff members are advised to change their passwords regularly for security reasons.

Remember to ensure the password you choose is complex, difficult to guess, and follows the following rules:

  • It must be 8 or more characters in length
  • It must not contain any personal details (your name, username, date of birth, etc.)
  • It must not be a password you have used before
  • It must contain at least three of the following four character groups: Uppercase, lowercase, numbers and at least one non-alphanumeric character ((!”$%^&*))

…but, not too complex that you have to write it down, or use it for other Internet accounts. You should not use this password for any other systems outside of the University.

You may want to create a phrase of multiple words, for example:

ILove1980s!Music or Lboro2018*IsGr8 or Sunny(18)Weather

Recommendations:

  • Avoid common words and number combinations (e.g. "password"; "1234")
  • Replace characters with similar characters (e.g. o and 0; 5 and S)
  • Make passwords easy to remember by using the following:
    • Create an acronym
    • Use a memorable phrase 
    • Use multiple common but unrelated words

 

If you use:

How to change password

A Windows 7 or Windows 10 University-managed computer, on campus, or via the VPN

  • Firstly log onto a University PC on the University network using your current username and password
  • Once logged in, press CTRL + ALT + Delete together, which will change the screen you are presented with.
  • Select ‘Change Password’.
  • Provide your old University password and your new password.
  • Hit ‘Enter’ to save the changes.

Note: Please try to avoid restarting Windows 10 encrypted laptops for approximately 90 minutes following a password reset. If you do restart earlier, you may need to input your original password at the McAfee Encryption log on screen if your new password fails. You will then be presented with the Windows logon where you can use your new password.

Once your password has successfully been updated, remember to update this on all your other devices, for example, your mobile phone.

MacOS, Linux, a personal computer or device or a computer not on the University network:

For MacOS and Linux users, please try and find a Windows computer on the University network and follow the instructions above. If you are struggling to find a Windows computer you can find your nearest available lab here: PC Availability In addition very basic a password reset tool has been provided at https://passwordreset.lboro.ac.uk/

  1. If you have not previously enrolled with the password reset tool, select ‘Enroll into SSRPM’. You will need to select 3 questions and provide responses, and you will need to write 2 questions yourself & provide responses to these.
  2. Once enrolled select ‘Reset your password’ and provide your University username.
  3. Provide correct responses to the questions which you are presented with.
  4. Update your password.

If you have previously enrolled on the tool but cannot remember your responses you can re-enroll.

Once your password has successfully been updated, remember to update this on all your other devices, for example your mobile phone.