IT ServicesStaff

Software and Hardware

Troubleshooting

Issues with phone

Phone not ringing?

Is the ringer volume set to zero? – press the volume up button.

Are calls forwarded? – check the screen and press “FwdOFF” if necessary.

Can’t hear the caller?

With the handset off the hook can you hear a dialling tone? – Press the volume up button.

Check that the cable in the base of the handset is seated correctly.

Try using the speaker-phone function to see if it is the handset or the phone itself that is faulty.

Phone not powered?

Is it correctly plugged in to a working network socket? Check the network cables on the back of the phone.

Has the phone been re-located recently? Re-connect to a known working network socket to check the phone.

Phone powered but not working correctly?

Does the screen say:

‘Phone not Registered’

‘Phone registering’

or

‘IP Address released’

If a phone has been disconnected from the network then it may take up to 5 minutes for it to reconnect correctly, and will show various error messages on the screen during its initialisation.

If the screen still shows the same error message after 5 minutes then please log a support case with the IT Services Helpdesk.

Handset Crackling?

Check the cable at the base of the handset is seated correctly.

If you are still having problems, contact us at it.services@lboro.ac.uk or call (01509)222333 with your name, extension number, location and a brief description of the problem, anything you have tried to cure the problem, and whether you are reporting your own phone or on behalf of another person.

If you are still having problems, contact us at it.services@lboro.ac.uk or call (01509)222333 with your name, extension number, location and a brief description of the problem, anything you have tried to cure the problem, and whether you are reporting your own phone or on behalf of another person.

Please Note if a phone has been disconnected from the network then it may take up to 5 minutes for it to reconnect correctly, and will show various error messages on the screen during its initialisation.