IT ServicesStaff

Software and Hardware

Jabber for Windows

Windows Service PCs

If your PC is on the Windows Service, Jabber will automatically be installed on your machine. There will be no need to manually install the Jabber software. See User Guide tab for more information.

Non-Windows Service PCs

If your Windows PC is not part of the Windows Service, please follow the instructions below to install and configure Jabber on your machine.

Installing Jabber On Windows


Download Jabber

Download the latest Jabber installation files from:



Install “Cisco Jabber“ by opening the downloaded archive file and running the installation program CiscoJabberSetup.msi

Default options should be selected during the installations.


Run Program

Run the “Cisco Jabber” program.

4 Jabber Install Windows 1

Enter Credentials

Enter your Loughborough University AD username followed by “” and click on “Continue”.


5 Jabber Install Windows 2

Sign In

Enter your Loughborough University AD username and password, and click on “Sign In” to log into Jabber.

Selecting the “Automatic sign-in” checkbox will mean that Jabber will automatically try and sign in (using the previously specified username and password) when it starts.

By default, Jabber will not start automatically as part of the Windows startup process.

This can be changed by clicking on the button Jabber Install Windows 3


 Select “File”, “Options” and then “General” in Jabber. There is an option to “Start Cisco Jabber when my computer starts”.


6 Jabber Install Windows 1

Advanced Settings

Should automatic configuration of the connection settings be unsuccessful, then click on the “Advanced Settings” link on the Jabber login page.


7 Jabber Install Windows 4

Configure and sign in

Configure the connection settings as per the shown example and then click on “Save”.

Enter your Loughborough University AD username and password, and click on “Sign In” to log into Jabber.

Please contact IT Services on 01509 222 333 or by email if you have any additional questions.

Jabber Quick Start Guide For Windows

Hub Window

‌The hub window contains:


  • Status message field
  • Search and dial bar
  • Contact lists
  • Phone controls
  • Contacts, Chats, Chat Rooms, Call History, Voicemail, Meetings and Hunt Group & Pickup Group control tabs


Notifications display in the hub window when you miss calls or receive new voice messages.


Jabber Guide Windows 1

Search And Dial Bar

The search and dial bar allows you to enter a contact name or number and query the online directory. Click the call button to call a contact. 


Jabber Guide Windows 2

Phone Controls

Phone controls allows you to set either your desk phone or computer to act as your phone and set up call forwarding.

If you set your computer to act as your phone, and your computer is equipped with a webcam, then you will be able to use Jabber to make video calls.

If you set your desk phone to act as your phone, you will not be able to make video calls using Jabber.


Jabber Guide Windows 3

Custom Status Messages

You can set up to three custom status messages for each availability state.

To insert a new status message, click in the status message field and add your new status message.


Jabber Guide Windows 4

Call History Tab

The call history tab shows a list of recent and missed calls.

Click the call back button to return a missed call.

Right-click items in your call history list to delete them.


Jabber Guide Windows 5

Voice Messages Tab

The voice messages tab lets you play, and manage your voicemail messages.


Jabber Guide Windows 6

Chat Window

Chat windows contain:

  • The search or dial bar
  • Contact picture and availability status
  • Chat controls


Jabber Guide Windows 7

Chat Controls

Chat controls perform the following actions:

  • Transfer files
  • Send emotions
  • Adjust the font size and colour
  • Add participants to create group chats


Jabber Guide Windows 8

Call Window

Call windows integrate with chat windows and include the following:

  • A pop out button that lets you separate chat and call windows.    Jabber Guide Windows 10  
  • Call controls


‌‌Jabber Guide Windows 9

Call Controls

Call controls let you do the following:


  • Go fullscreen
  • Toggle self-view
  • Open a keypad to enter digits
  • Mute your audio
  • Access the following additional controls:
    • Hold Calls
    • Transfer Calls
    • Merge Calls
    • Create Conference Calls
  • End Calls


Incoming Calls

 When you receive an incoming call, you can reply with a chat message, answer the call, or decline the call.


Jabber Guide Windows 12

Contact Groups

Contacts can be grouped together as required into contact groups.


Jabber Guide Windows 13


Users can create, delete and rename contact groups personalised to their account.

Right-clicking on an individual contact will give the options for the contact to be moved or copied to a contact group.

Team managers can request the automatic deployment of Jabber contact lists to their staff. IT Services will need to be given the name of the contact group, to be created, and the names and AD usernames of the members of staff to be added.

It should be noted that once the contact list has been created and deployed, IT Services will not be able to edit the contact list or remove it from user accounts.


Group Chats, Group Emails And Conference Calls

Right-clicking on a contact group will give the options to start a conference call or chat with the group, or send the group an email through an email client.


Jabber Guide Windows 14