IT ServicesStaff

Software and Hardware

Jabber for Mac OSX

The following instructions will describe the manual process to install and configure Jabber:

Installing Jabber On Mac OSX


Download Jabber

Download the latest Jabber installation file from



Install Cisco Jabber

Install “Cisco Jabber “ by extracting the program file from the downloaded archive

Default options should be selected during the installation.


Move Program Into Folder

Move the extracted “Cisco Jabber” program into the“Applications” folder.


Run Program

Run the extracted “Cisco Jabber” program and accept the Cisco EULA when prompted.

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Signing In

Enter your Loughborough University AD username followed by "", and click on “Continue". 



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Advanced Settings

Should automatic configuration of the connection settings be unsuccessful, then click on the “Advanced Settings” link on the Jabber login page.

‌Configure the connection settings as per the shown example and then click on “Save”.

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Configure And Enter Your Credentials

Enter your Loughborough University AD username and password, and click on “Sign In” to log into Jabber.

Selecting the “Automatic sign-in” checkbox will mean that Jabber will automatically try and sign in (using the previously specified username and password) when it starts.

Please contact IT Services on 01509 222 333 or by email if you have any additional questions.

Jabber Quick Start Guide For Mac OSX

Hub Window

The hub window contains:


  • Status message field
  • Search and dial bar
  • Contact lists
  • Phone controls
  • Contacts, chats, chat rooms, call history, voicemail and hunt / pickup group tabs


Notifications display in the hub window when you miss calls or receive new voice messages.


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Search And Dial Bar

The search and dial bar allows you to enter a contact name or number and query the online directory. Click the call button to call a contact.


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Phone Controls

Phone controls allows you to set either your desk phone or computer to act as your phone and set up call forwarding.

If you set your computer to act as your phone, and your computer is equipped with a webcam, then you will be able to use Jabber to make video calls.

If you set your desk phone to act as your phone, you will not be able to make video calls using Jabber.


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Custom Status Messages

You can setup custom status messages as required.


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Call History Tab

The call history tab shows a list of recent and missed calls.

Selecting an item from the list of missed calls will give the options for returning a missed call or starting an instant chat with the person who called you, if they are also a Jabber user and available.

Click the “Call” button to return a missed call.

Click the “Chat” button to start an instant chat through Jabber with the person that called you.


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Voicemail Tab

The voicemail tab lets you play, and manage your voicemail messages.


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Chat Window

Chat windows contain:

  • Contact picture and availability status
  • Chat controls

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Chat Controls

Chat controls perform the following actions:

  • Take a screen capture
  • Transfer files
  • Adjust the font size and colour
  • Send emotions


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Call Window

If you are using your computer or desk phone to make calls then the following screen will be displayed.


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Call Controls

Call controls let you do the following:

  • Mute your audio
  • Show / hide video to recipients
  • Open a keypad to enter digits
  • Adjust the call volume
  • Access the following additional controls:
    • Hold Calls
    • Merge Calls
  • End Calls


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Incoming Calls

When you receive an incoming call, you can reply with a chat message, answer the call, or decline the call. 


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Contact Groups

Contacts can be grouped together as required into contact groups.

Users can create, delete and rename contact groups personalised to their account.

From the Jabber “Contacts” menu, select ‘Add Group’, ‘Rename Group’ or ‘Delete Group’ as required.

Right-clicking on an individual contact will give the options for the contact to be moved or copied to a contact group.

Team managers can request the automatic deployment of Jabber contact lists to their staff. IT Services will need to be given the name of the contact group, to be created, and the names and AD usernames of the members of staff to be added.

It should be noted that once the contact list has been created and deployed, IT Services will not be able to edit the contact list or remove it from user accounts.

Group Chats And Group Emails

Right-clicking on a contact group will give the options to start a chat with the group, or send the group an email through an email client.


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