IT ServicesStaff

Software and Hardware

Jabber Frequently Asked Questions

How Can I Use Jabber To Find Internal Numbers?

Quickly search the University’s telephone directory, using the Jabber search facility, and then either ring or instant message the person you searched for by clicking the appropriate button.


Windows Users

Jabber Guide Windows 2


Mac Users

Jabber Guide Mac 2

How Do I Change Between Jabber Deskphone And Softphone Modes?

Phone controls allows you to set either your desk phone or computer to act as your phone and set up call forwarding.

If you set your computer to act as your phone, and your computer is equipped with a webcam, then you will be able to use Jabber to make video calls.

If you set your desk phone to act as your phone, you will not be able to make video calls using Jabber.


Windows Users

Jabber Guide Windows 3


Mac Users

Jabber Guide Mac 3

How Do I Change My Presence Status In Jabber?

Show other users if you are available to be contacted. Your status is automatically updated if you are on the phone or in a meeting and you can also configure custom status messages.

To change your availability status, click on the status button and select the required status from the drop down list.

You can set up to three custom status messages for each availability state.

To insert a new status message, click in the status message field and add your new status message.


Windows Users

Jabber Guide Windows 4


Mac Users

Jabber Guide Mac 4

Jabber For iPhone, iPad And Android Devices

You can use your iPhone, iPad or Android devices with Jabber to make and receive voice and video calls as though you are using your deskphone.

You can download the necessary Cisco Jabber apps from the Apple and Google App Stores.

Please be aware that Jabber for iPhone/iPad and Jabber for Android are subject to application management by the device and may be hibernated without your knowledge. The client will be unable to receive calls or messages when in this state and, as such, we do not recommend it be relied upon for receiving calls.

The Jabber for iPhone/iPad and Jabber for Android services have to be enabled as required by an individual user. If you require them enabling for your extension number then please contact IT Services on 01509 222 333 or by email

How Do I Create A Persistent Chat Room In Jabber?

Windows Users

Click on the Jabber desktop icon.

Jabber Install Windows 3


Select “File”, “New” and then “Chat room” from the menus. In the new room creation window, enter a name and description for the new chat room. The name and description entered should be appropriate and informative as they are searchable by all staff at the University.


Mac Users

New chat rooms are created by selecting “File” and then “New Chat Room…” from the menus.



The new chat room should be given a name and description.


It should be noted that all chat room names and descriptions are searchable by all members of staff at the University and so names and descriptions should be appropriate and informative.

Select whether the chat room should be a public room (where anyone can find and join the room without approval) or restricted (where a user has to request access to join the room from the list moderator). Please note that this option cannot be changed once the chat room has been created.

Enter moderators for the new chat room by entering their name in the search box and selecting them from the University directory.

Click on the Create button.

When you have created the new chat room, you will be prompted to add members to the chat room. You can either add them straight away or add them at a later date.

Persistent Chat Room Administrators, Moderators And Members

Administrators – The member of staff that created a chat room is automatically assigned the role of admistrator of the chat room. The administrator has complete control over the chat room and can add moderators and members to the list. The administrator can also delete the list if required.


Moderators – Chat room moderators are assigned the role by the administrator of a chat room and have the permissions to approve the requests from members of staff to become members of the chat room. They do not have the permissions to approve other moderators of a chat room or delete a chat room.


Members – Members of a chat room are able to participate in chat room discussions only. They do not have permissions to allow access to the chat room for other members of staff.

Who Can Create Persistent Chat Rooms?

Any member of staff at the University is able to create Persistent Chat Rooms within Jabber. The list of chat room names and descriptions is searchable by ALL members of staff so names and descriptions should always be appropriate and informative. Use of the chat rooms comes under the University’s Acceptable Use Policy and other relevant properties.

Can I Assign A Password To A Persistent Chat Room?

The administrator of a persistent chat room can add a password to the chat room if required, by opening the chat room and clicking on the “Edit room” icon. Clicking on the “Password” button will give the option to enter a password for the chat room. By enabling the password option, all members will need to enter the shared password before they are able to enter the chat room.

Can I Limit The Number Of People That Can Be In A Chat Room?

The administrator of a persistent chat room can limit the number of concurrent users that can have a chat room open at the same time. The default number is 50 concurrent users, but it may be necessary to either increase or decrease this figure. Opening the chat room and clicking on the “Edit room” icon, will give the chat room administrator the option to enter a new “Room participant limit” as required (up to a maximum value of 999).

How Can I Tell Which Other People Are Available For A Chat Room Discussion?

The chat room member list will show a user the Jabber status of other members of the chat room. If required, the user can then select to contact an individual user directly by double clicking on their name on the list. This will open another Jabber window. The two chat room members can then communicate directly through Jabber without the conversation being shared with all members of the chat room.

Can I Start A Conference Call With Chat Room Members?

When two or more members of a chat room are online in a Jabber chat room at the same time, there is the option available to start a conference call between all of those chat room members by clicking on the button at the top of the chat room member list.

Jabber Chat Room Guide Windows 7


It should be noted that this feature isn't available to Mac users.

Can I Use Persistent Chat Rooms On My iPad, iPhone Or Android Device?

Persistent Chat Room functionality is only available through Windows PCs and Macs. There is at present, no option for using Persistent Chat Rooms through Jabber on Android devices, iPads or iPhones.

Can I Use Jabber Off-Campus?

If you work from home, or somewhere where there is access to the Internet, you can use Jabber to make voice and video calls using your PC, Mac, laptop, tablet or mobile phone as though you are using your deskphone. This depends on the device on which you are using Jabber being equipped with a suitable webcam and microphone.


The Jabber services that will be available to you off-campus will depend on the speed of your connection to the Internet and how many other active users are sharing the available bandwidth. As the level of available bandwidth increases, so does the quality of the audio and video calls made using Jabber.


Although it isn’t necessary to connect to the University’s VPN to make use of Jabber when off-campus, if the screen sharing and file transfer features of Jabber are required, then a connection to the University’s VPN will be required.

Fault Reporting

Email or phone (01509)222333.

We will need your name, the extension number, your location and a description of the fault with a rough idea of when the fault first occurred.

Please also state if it is your extension that is faulty or if you are reporting it on behalf of another person.