IT ServicesStaff

Software and Hardware

A Guide to Handsets & Services

Options Available

We offer a selection of different handsets and services depending on the requirements of the user and their status as a member of staff or tenant:

  • Standard handset with 2 or 4 lines, basic display, speakerphone, conference calling, may be wall-mounted
  • Advanced handset for administrators/receptionists, up to 12 lines, basic display, speakerphone, conference calling, may be wall-mounted
  • Conference phone, single line with basic display, high quality conference room speakerphone with capacity for external microphones and daisy chaining two units
  • Video enabled handset, colour display, speakerphone, up to 5 lines and 720p video calling and conferencing

As standard, all University staff will be able to make national rate calls, be able to forward their calls to another number on campus and will have a voicemail account with messages in their Outlook inbox (NB. email alerts can be sent to tenant/partner organisations but we cannot send you the voicemail message itself via email). If you require the ability to call International or Premium Rate numbers or forward calls off­campus please contact us for more details.

Please note:

  • We are unable to offer ADSL, ISDN or analogue telephone lines. These can be provided in most cases by external suppliers such as BT or Virgin Media and we’re happy to provide assistance if you go down this route
  • We will not connect user­supplied equipment to the telephone network. All equipment must be approved and ordered through IT Services