IT ServicesStaff

Software and Hardware

Symantec Antivirus for your Personal Devices

Loughborough University has invested in Symantec antivirus suite for staff members to use on their personal Linux computers and laptops. The software may be installed by any member of University staff however, the software must be removed from home computers once a user ceases to be a member of the University.

Windows Install

Installing Symantec on Windows

For a list of currently supported Windows platforms please see the download link below.

If you encounter any problems the PC Clinic will help you download and install or uninstall the software if you have problems.

1

Uninstall

Prior to installing Symantec , please uninstall any other antivirus software on your computer. See Instructions for uninstalling Loughborough's previous antivirus software McAfee.

2 Screen image: Computer Properties.

Download Symantec

We have provided two downloads. A 64bit & 32bit Windows system download. Download the correct antivirus for it to work on your system.

Symantec is supported on the following Operating Systems:

  • Windows XP Home or Professional (32-bit, SP3; 64-bit, all SPs)
  • Windows XP Embedded (SP3)
  • Windows Vista (32-bit, 64-bit)
  • Windows 7 (32-bit, 64-bit; RTM and SP1)
  • Windows 7 Embedded Standard
  • Windows 8 (32-bit, 64-bit)Windows 8 Embedded (32-bit)
  • Windows 8.1 (32-bit, 64-bit), including Windows To Go
  • Windows 8.1 update for April (2014) (32-bit, 64-bit)
  • Windows 8.1 update for August (2014) (32-bit, 64-bit)
  • Windows 8.1 Embedded (32-bit)
  • Windows 10 (32-bit, 64-bit)

If you are unsure which version your operating system is, click on the Windows Start button at the bottom left hand corner of your screen and right click on Computer in the right hand menu pane. Click Properties. This will open a window which shows you information about your operating system.

For example, in the illustration, the Operating System is Windows 7, 64 bit. Windows edition shows that it is Windows 7, and under System, System type shows that it is 64 bit.

3

Download zip file

Download the zip file to your computer. You will be prompted to login with your Loughborough username and password. Follow on-screen prompts.

4

Self-extracting archive

Click OK.

5 Screen shot: First screen to install Symantec.

User Account Control

Once zip file has been fully extracted, select Yes to the following screen prompt.

Follow on screen prompts.

6

Select Unmanaged Client and Custom install 

Select the Insatllation type that best suits your needs - protection or performance?

7

Installation Wizard complete

Follow the remainder of the on-screen prompts and select Finish.

8

Run LiveUpdate and Restart your PC

LiveUpdate will run automatically. Select Close once task is complete.

Click on Restart Now to reboot your PC.

 

9

Symantec shield

Log back onto the PC and check that the yellow Symantec shield is visible on the taskbar.

10

Successfully installed

Right click on the yellow Symantec shield and check that the status has a green tick showing that your computer is protected and no problems have been detected. If this is the case then Symantec Endpoint Protection has installed successfully.

Mac Install

Symantec can be installed on all Macintosh OS X versions where support is provided by Apple.

Note: Please remove any previous versions of Sophos Anti-Virus before installing Symantec. For instructions see the link below. If you encounter any problems the PC Clinic will help you download, install or uninstall the software.

1

Download

Download Symantec from the link below. You will be asked for your University username and password before being able to download the software.

Double click on the downloaded zip file. The Zip file is unarchived and saved on the desktop.

2 screen grab: warning about a software installation is about to begin. User should check software suitability. screen grab: Intro screen to mac Symantec

Double click on Symantec EndPoint

A warning message is displayed. Click Continue.

Symantec installer is open and ready to begin installation. Click Continue.

3 screen grab: Licence screen grab: mac symantec antivirus agree screen.

Licence Agreement

Read the Licence Agreement, and select Continue.

Click Agree to accept the licence agreement.

4 screen grab: disk lication of software. screen grab: installation on mac symantec antivirus.

Select Disk

Select the destination of where you would like the antivirus to be installed. Click Continue.

Begin installation by clicking Install.

5 screen grabs: symantec authorisation screen.

Type your username and password

To authorise the installation of the software you will need to type your Mac username and password. Click Install Software.

6

Logout

Once Symantec EndPoint installation is complete, click Logout.

7 screen grabs: love update screen.

Live Update

Live Update will run to complete the process.

Frequently Asked Questions

I already have the University provided McAfee/Sophos, why do I need to install this one?

Loughborough University has invested in Symantec antivirus suite for staff members to use on their personal Windows 7 computers and laptops. The software may be installed by any member of University staff however, the software must be removed from home computers once a user ceases to be a member of the University.

The McAfee licence for the University has not been renewed so you will need to uninstall McAfee before installing Symantec EndPoint.

Do I need to install this on my office computer or laptop provided by the University?

No, antivirus will already be installed on machines provided by the University for work use. If you are unsure contact IT Services or your local IT support.

Can I have more than one copy of antivirus software installed on my computer?

No, it is recommended you only have one antivirus software suite installed to protect your machine. Having more than one may affect the performance of the antivirus putting your computer at risk. We suggest removing all other antivirus software packages from your computer before installing Symantec.

Can I use a copy on multiple devices? Like my Laptop, home PC and Mac?

Yes, we would like you to protect all your personal devices.

What do I need to do if I leave the University?

You will need to uninstall Symantec Endpoint Protection from all your computers. Licenses are only provided for Loughborough University staff members.