IT ServicesStaff

Services

Student Education Systems

These IT services cover all end to end student lifecycle administration systems and teaching & learning services, such as LUSI,  E-learning, timetabling, lecture capture, and library systems. 

Alumni CRM (Raisers Edge)

Service Name

Alumni Customer Relationship Management (Raisers Edge)

Service Description

This service allows the Development and Alumni Relations Office (DARO) to manage fundraising campaigns and events, primarily amongst alumni.

Features

  • Alumni Management
  • Event Management 
  • Fund raising campaign management
  • Donations Management, including collection of online payment

Service Users

Staff in DARO and alumni

Service Availability

24/7 except for planned maintenance and unforeseen incidents. Core functionality available to DARO on campus and off campus via VPN. Alumni self-service available via the web and on mobile devices.

Support

For general advice and guidance contact the Development and Alumni Relations Office (01509 228497).

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

User training and documentation provided by the Development and Alumni Relations

Request Process

Request via Development and Alumni Relations

Costs

No direct costs

Alumni E-mail

Service Name

Google Applications for Alumni (Legacy)

Service Description

Between 2010 and 2015, the University provided a service to allow undergraduate and taught course postgraduate students keep their Google Apps account when their course finishes. 

Features

Access to Google Email, Google Apps and Google Drive

Service Users

Graduated alumni between 2010 and 2015

Service Availability

The service is available 24x7 from any Internet connection. The service will completely terminate by 31st July 2019; however this date will be reviewed on an annual basis and all users will be contacted to see if the termination date can be brought forward.

Support

Password reset only.

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by vendor. 

Documentation

 

Request Process

Service is no longer available

Costs

Free

Google Applications for Alumni (Legacy)

Assessment scheduling and management (CASPA)

Service Name

Assessment scheduling and management (CASPA)

Service Description

An online system for assessment scheduling, recording student assignment submissions/participation and recording the return of work/feedback back to students.

https://caspa.lboro.ac.uk

Features

Staff can use CASPA to:

  • Schedule any type of module assessment including physical, virtual (Learn/Turnitin), performance, presentation, examination, laboratory, workshop etc.
  • Record a student’s assessment submission/participation
  • Monitor assessment load and bunching across programmes.
  • Track submissions, feedback and return of work.
  • View student assessment schedules
  • Record physical coursework hand-ins via CASPA Kiosks in departments.

Students can use CASPA to:

  • View their assessment schedule.
  • Record physical submissions at a CASPA kiosk.
View a record of their work submitted and returned to them.

Service Users

Staff, Student

Service Availability

Available 24/7 on campus and via VPN, except for planned maintenance and unforeseen incidents.

Support

Staff can receive guidance and advice on using the system via The Centre for Academic Practice CAP@lboro.ac.uk

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services, application developments by IT Services

Documentation

A staff quick start guide and separate staff and user guides are available from the system’s support/about page. Visit https://caspa.lboro.ac.uk/about.php

Request Process

Staff and students are assigned to modules automatically. Please contact your departmental/school administrator for access to modules.

Costs

None

Computer Assisted Assessment

Service Name

Computer assisted assessment

Service Description

This service develops and supports in conjunction with the centre for academic practice, the computer-assisted assessment system, Perception. Enabling rapid delivery of results to students and supporting reflective learning, the web based assessment system is ideal for formative assessment, especially where the assessed content is relatively long-lived and there are large numbers of students.

Features

Staff can create online tests for students, both formative and summative assessments.

Service Users

Staff, Students

Service Availability

 

Support

Centre for Academic Practice caa@lboro.ac.uk  (01509) 228042

For technical issues, contact the IT Service Desk (8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

Staff Help is available.

Student Help is available.

Request Process

Test taking, scheduling, and reporting of tests are all carried out via LearnAuthoring of tests is via a client application, Authoring Manager, but staff must attend a training session before being able to access the relevant software on their computer (see Staff Development).

Costs

None

Submission, originality checking and marking (TurnItIn)

Service Name

Submission, originality checking and marking (TurnItIn)

Service Description

TurnItIn is an originality detection service, which can be used for the online submission and marking of student coursework. Student coursework can be checked against a large database of documents for improper citation or potential plagiarism.

Features

Academic staff can set up a TurnItIn assignment on their Learn module(s) to check coursework against a large database of documents for improper citation or potential plagiarism.

Service Users

Staff

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

 

Documentation

Please visit Learn

Request Process

Staff are assigned to modules and programmes automatically through the LUSI system. Please contact your departmental administrator for access to modules.

Costs

None

Laboratory Equipment & Facilities Catalogue (Kit-Catalogue)

Service Name

Laboratory Equipment & Facilities Catalogue (Kit-Catalogue)

Service Description

A catalogue of all the laboratory and workshop equipment and facilities available for use, including supporting manuals, case studies and other resources.

http://equipment.lboro.ac.uk

Features

Staff/Students can use the service to:

  • Maintain records for equipment in your area.
  • All users can use the service
  • Browse the equipment available by department, category, etc.
  • Send booking enquiries to, or request usage information from, the equipment owners.

 

Service Users

Staff, Student

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

 Application written by IT Services, issues investigated by IT Services application developments by IT Services

Documentation

A number of support resources, including a user manual, are available from the Kit-Catalogue project website. http://www.kit-catalogue.com

Request Process

Send requests to IT.Services@lboro.ac.uk

Costs

None

LEARN VLE (Moodle)

Service Name

 LEARN VLE (Moodle)

Service Description

This service develops and supports, in conjunction with the Centre for Academic Practice, the open-source-based e-learning facilities within LEARN, the University's Virtual Learning Environment (VLE).

The VLE provides students with access to learning resources for their modules and programmes, as well as access to other related learning material. Academic (and related staff) are the main creators of these resources.

Features

Learn provides learning resources for modules and programmes, created by academic staff. Examples of resources include outlines of lecture notes, lecture slides, additional reading, discussion forums, online assessment, coursework submission, feedback forms, virtual classrooms, podcasts, quizzes and more.

It is also a gateway to other services, such as ReVIEW lecture capture and Computer Assisted Assessment.

Service Users

Staff , Students

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by vendor, issues investigated by CAP E-Learning Officers, School E-Learning Officers and IT Services. Support for hardware and operating system by IT services. Application development by IT Services and vendor. 

Documentation

Please visit Learn

Request Process

Staff and students are assigned to modules and programmes automatically through the LUSI system. Please contact your departmental administrator for access to modules.

Costs

None

Lecture Capture (Review)

Service Name

Lecture capture (Review)

Service Description

This service develops and supports, in conjunction with the Centre for Academic Practice and Facilities Management, the automated recording of lectures in pool rooms across campus. Captured lectures are made available to students via Learn

Features

  • Records output of PC screen, camera, and microphone.
  • Available in all pool lecture rooms or on PC via managed software

Service Users

Staff, Students

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

Users should contact the ReVIEW team, e-mail ReVIEW@lboro.ac.uk. The ReVIEW team are available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed).

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

Training courses for staff are run in association with Staff Development

Request Process

Users should contact the ReVIEW team, e-mail ReVIEW@lboro.ac.uk

Costs

None

Optical Mark Recognition (OMR)

Service Name

OMR service

Service Description

This service develops and supports in conjunction with the centre for academic practice, the optical mark reading system. Enabling fast delivery of results to students, the paper based assessment system is ideal for formative and summative assessment.

Features

Staff can create paper based tests for students, both formative and summative assessments.

Service Users

Staff, Students

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

Centre for Academic Practice caa@lboro.ac.uk  (01509) 228042

For technical issues, contact the IT Service Desk (8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

Visit OMR homepage

Request Process

Visit OMR homepage

Costs

None

Peer-Moderated Marking (WebPA)

Service Name

Peer-Moderated Marking (WebPA)

Service Description

An online peer assessment system designed to help students assess their own, and their team's, performance in group work activities.

http://webpa.lboro.ac.uk

Features

Staff can use WebPA to:

  • Set up assessments for student groups
  • Determine individual grades for group work based on peer-moderated marking

Students can use WebPA to:

  • Take a peer assessment
  • Score the contributions of each individual in their group, including themselves
NewWebPA is an updated version of WebPA, trialled by some academics on campus. It requires more manual setup than WebPA as it is not connected to LUSI, but it does offer additional features such as extra assessment types, student text entry, and more feedback options for staff.

Service Users

Staff, Student

Service Availability

Available 24/7 on campus and via VPN, except for planned maintenance and unforeseen incidents

Support

Staff can receive guidance and advice on using the system via the Centre for Academic Practice CAP@lboro.ac.uk

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services

Documentation

Both staff and student tours are available from the system's homepage. Visit https://webpa.lboro.ac.uk

Signed-in users can also access comprehensive help via support links in the system.

Request Process

Staff and students are assigned to modules automatically through the LUSI system. Please contact your departmental administrator for access to modules.

NewWebPA is only available to a limited number of staff. Contact IT.Services@lboro.ac.uk if you are interested in trialling it.

Costs

None

Placement Vacancies (Plus)

Service Name

Placement Vacancies (Plus)

Service Description

PLUS is a company and placement vacancy database service for Loughborough Undergraduate students.

Features

Staff can use PLUS to:

  • Maintain a list of companies that may not have placement vacancies now, but which could interest students.
  • Record placement vacancies and make them available to particular cohorts.

Students can use PLUS to:

  • Browse the current vacancies and use the details to make an application.

Browse the list of companies that a department has provided placements for in the past.

Service Users

Staff, Student

Service Availability

Available 24/7 on campus and via VPN, except for planned maintenance and unforeseen incidents.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services

Documentation

 -

Request Process

Academic departments require setting up before using PLUS with their students. Contact IT Services if you are interested in trying PLUS.

Students have automatic access, but only to those placement vacancies that have been made available to their department.

Costs

None

Dissertation Management (ProjectList)

Service Name

Dissertation Management (ProjectList)

Service Description

An online project and dissertation allocation system for undergraduate and postgraduate students.

Features

The ProjectList system is an online project and dissertation allocation system. It is designed to help manage the process of academics writing final year or postgraduate projects, and the students viewing and selecting them.

 

Managing a list of projects, and their allocation to students, can be problematic. Manual solutions frequently involve multiple documents and spreadsheets, flurries of emails, and lots of fiddly details to keep track of. The ProjectList system aims to simplify the process, bringing everything together in a single place, and as its an online system, it can be accessed by academics and students at any time or place

Service Users

Staff, Students

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services.

Documentation

Visit ProjectList

Request Process

Visit ProjectList

Costs

None

Recording & Managing Student Engagement (Co-Tutor)

Service Name

Recording & Managing Student Engagement (Co-Tutor)

Service Description

Relationship management system designed to record interactions between University staff and students.

http://co-tutor.lboro.ac.uk

Features

Staff can use Co-Tutor to:

  • Access key information about a student
  • Record meetings with students, including personal tutees, research students, dissertation students, etc.
  • Manage placement activity and administration at department level
  • Monitor attendance, engagement and activity of staff and students

Service Users

Staff

Service Availability

Available 24/7 on campus and via VPN, except for planned maintenance and unforeseen incidents

Support

Staff can receive guidance and advice on using the system via the Centre for Academic Practice CAP@lboro.ac.uk

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services, application developments by IT Services

Documentation

Quick start guides are available on the Co-Tutor homepage once you've logged in

Request Process

All UNiversity staff have access to Co-Tutor for their department / school

Costs

None

Recording Student Attendance (Attendant)

Service Name

Recording Student Attendance (Attendant)

Service Description

A system for creating registers. Attendant is used for recording and viewing student attendance at lectures, lab sessions and tutorials.

http://attendant.lboro.ac.uk

Features

Staff can use Attendant to:

  • Set up and print registers for their modules which are marked in class / lab sessions / in-class tests or tutorials using sign-in sheets
  • Support for swipe-card registration, if used with a laptop and a suitable card reader
  • Enter the attendance records into the system
  • View reports on student attendance across a module / programme

Students can use Attendant to:

  • View their own attendance level

Service Users

Staff, Students

Service Availability

Available 24/7 on campus and via VPN, except for planned maintenance and unforeseen incidents.

Support

Staff can receive guidance and advice on using the system via the Centre for Academic Practice CAP@lboro.ac.uk

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services, application developments by IT Services

Documentation

A quick start guide is available from the system's home page. Visit https://attendant.lboro.ac.uk

Request Process

For access to the system, please contact your departmental administrator. Staff and students are assigned to modules automatically.

Costs

None

Student CRM (Achiever)

Service Name

Student Customer Relationship Management (Achiever)

Service Description

This service supports the management of the communications between the University and potential students

Features

  • Enquiry Management
  • Event Management
  • Communications Management

Service Users

Staff and potential students

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and off campus via VPN. Online event booking available via the web and on mobile devices.

Support

For general advice and guidance contact Marketing and Advancement tel: (01509) 222222 or email marketing@lboro.ac.uk  

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Achiever Application written by the vendor, Interactive Software Limited. Support for hardware and operating system by IT Services; support for application by vendor; issues jointly investigated; developments by vendor.

Documentation

User training and documentation provided by Marketing and Advancement

Request Process

Request via Marketing and Advancement marketing@lboro.ac.uk

Costs

None

Student Information (LUSI)

Service Name

Student information (LUSI)

Service Description

This services offers functionality to manage information and processes to support the full student lifecycle  

Features

  • Programme and module management including module update and approval and student module feedback reporting
  • Admissions management
  • Student Registration and Billing
  • Student Progression Management
  • Graduation management
  • Operational and Statutory Reporting
  • Self-service functionality

Integration with other University systems

Service Users

Staff, Students and public  

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and off campus via VPN. Online functionality available via the web and on mobile devices.

Support

For general advice and guidance contact the appropriate team in Academic Registry:

Programme and Module Management : lps@lboro.ac.uk

Student Admissions : admissions@lboro.ac.uk

Student Office : studentenquiries@lboro.ac.uk

Research Student Office : pgresearch@lboro.ac.uk

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services

Documentation

https://internal.lboro.ac.uk/info/student-administration/lusi/

Request Process

Public access is available from the University web pages

Students will have access to the appropriate facilities automatically

Staff complete and submit the access request form:http://www.lboro.ac.uk/admin/ar/training/lusi/access.htm

Costs

None

Student Placement Self-Service (MyPlacement)

Service Name

Student Placement Self-Service (MyPlacement)

Service Description

This service offers functionality for students to upload and manage information such as, placement applications, personal contact details whilst on placement and company details on secured placements. 

Features

Students can use MyPlacement to:
  • View School contact details
  • Record applications for work placements
  • Confirm placements offered/accepted
  • Add on placement details and checklist items

Service Users

Students

Service Availability

24/7 on campus and via VPN, except for planned maintenance and unforseen incidents.

Support

Students can receive guidance and advice on using the system via their school/department placement administrators.

Technical issues can be addressed via the IT Service Desk, available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services.

Documentation

A student guide is available from the system’s homepage. Visit https://myplacement.lboro.ac.uk

Request Process

Students are assigned access automatically.

Costs

None

Student Timetabling

Service Name

Student timetabling

Service Description

Room and Examination Timetabling Functionality

Features

  • Functionality to support timetabling of pool and locally-managed teaching rooms
  • Facilities for scheduling examinations
  • On-line timetables for students and staff
  • AV Equipment booking for teaching staff
  • Campus view overview of all pool rooms for all staff via mobile devices

Service Users

Staff, Students

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

For general advice and guidance contact the Timetabling Team in Corporate Services on tel: (01509) 222198 or email rooms@lboro.ac.uk

Application Support Level

(if applicable)

 

The online timetables and equipment booking applications written by IT Services, issues investigated by IT Services, application developments by IT Services

The CMIS Application is supplied by the vendor, Advanced Learning. Support for hardware, operating system and application by IT Services, issues initially investigated by IT services, developments by vendor.

Documentation

http://www.lboro.ac.uk/services/teaching-support/onlinetimetabling/

Request Process

Students are given access to their timetables automatically.

Staff should contact the Timetabling Team to be granted access to the appropriate staff facilities

The Campus view is available to all staff.

Costs

None

Teaching Lab Support

Service Name

Teaching Lab Support

Service Description

Provision of desk side support for the lab service -  Windows and Apple desktops.

Features

This service provides at desk support for  all approved users of the labs services. It includes software and hardware support and installations.

Service Users

This services is available for all University members of staff, students using University provided  lab machines

Service Availability

The service is available on campus only and operates between 08:30 and 17:00

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

1) Lab support  – support for hardware, operating system and approved software installed and managed as part of the lab service. Installation of approved software.

Documentation

 

Request Process

Via email to it.services @lboro.ac.uk phone 01509 222333

Costs

None

Employability Skills Activity Database (Xtra)

Service Name

Employability Skills Activity Database (Xtra)

Service Description

XTRA is a system that provide students with lists of available extra-curricular activities that can be used to develop their employability skills and competencies.

https://xtra.lboro.ac.uk

Features

Staff can use Xtra to:

  • Manage the list of activities available.
  • Students can use Xtra to
  • Browse the activities and workshops available.
  • Search for activities by keyword, category or complete list
  • Email search lists

Service Users

Staff, Student

Service Availability

Available 24/7 on campus and via VPN, except for planned maintenance and unforeseen incidents.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services, application developments by IT Services

Documentation

Instructions on how to use the database are available via the system’s homepage. Visit https://xtra.lboro.ac.uk/instructions.php

Request Process

Students are assigned access automatically.

Costs

None