IT ServicesStaff

Services

Research & Enterprise IT

These IT services cover support of research for staff and post graduate research students, such as HPC, LUPIN, Research Costing and Research Data Management.

Commercial Network (sponsored JANET)

Service Name

Commercial Partner Internet Access

Service Description

This service deals with Internet access provision to commercial partners across campus via the University’s primary Internet connection (Janet).  The service includes the hardware, interconnection and technical configuration but specifically excludes configuration of partner owned hardware (routers, switches, wireless equipment etc).

Features

 

  • Provides a routed or VLAN based Internet access mechanism at 10, 100 or 1000Mbps as required.
  • Dual connections available for resiliency.
  • IPv4 only at present.
  • Copper or fibre presentation as required.

 

Service Users

 Tenants on campus

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services

Documentation

None

Request Process

Via IT Service Desk and in collaboration with BRM

Costs

  • 10Mbps = £4,000
  • 100Mbps = £5,000
  • 1Gbps = £8,000
  • Dual link + £2,000 to any of the above
  • Prices are before VAT

 

HPC Platform (inc. Advice & Training)

Service Name

Hydra HPC Service

Service Description

Provides a place to run large-scale computational work for researchpurposes. Covers both HPC and HTC.

Out of scope: all taught-course activity.

Features

 A 2460-core HPC cluster with a high-performance interconnect.

Service Users

Researchers

Service Availability

The HPC cluster is available 24/7 except for planned maintenance and unforeseen incidents on campus.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail: IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

The service does not provide in-depth application support. For packaged (e.g. commercial) software installation support is provided to the extent of showing that a sample case runs properly. For open-source software some support is provided for compiling and installing it, again to the extent of showing that a sample case runs properly.

Documentation

 http://hpc-support.lboro.ac.uk/

Request Process

http://hpc-support.lboro.ac.uk/applying-for-time.html  

Costs

Policy under review. Currently free for all LU research work, subject to the application being approved by the HPC Stakeholder Group.

Institutional Repository

Service Name

 Institutional Repository (IR)

Service Description

Increase the visibility of University research, preserves the institution’s digital intellectual output and support research centric reporting exercises (e.g. REF)

Features

  • Preservation of research outputs
  • Approval process to ensure copyright compliance
  • Indexed by Google scholar

Service Users

Staff and Research Students

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail: IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware, operating system and application by IT Services, issues investigated by IT services, developments by vendor.

Documentation

 Library webpages: http://www.lboro.ac.uk/services/library/research/disseminate/

Request Process

Submission via LUPIN

Costs

None

 

Increase the visibility of University research, preserve the institution’s digital intellectual output and support research centric reporting exercises (e.g. REF)

Office 365 Groups

Service Name

Office 365 Groups

Service Description

This service supports collaborative working and information sharing both across the University and with external partners. 

Features

An Office 365 Group provides a shared Inbox for group conversations, Calendar for scheduling group meetings and events, Library for storing and working on group files and folders and OneNote notebook for taking project and meeting notes.

Service Users

 Staff and Researchers and in the future Students.

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Available globally via Office 365

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail:IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

N/A

Documentation

 www.lboro.ac.uk/it/staff/storageandsharing/office365groups/

Request Process

An Office 365 Group can be requested via ITS Service Management Tool – see “How do I request an Office 365 Group” at http://www.lboro.ac.uk/it/staff/storageandsharing/office365groups/

Costs

None

Online Journal hosting

Service Name

Journal hosting

Service Description

Hosting of open academic journals

Features

  • Journal hosting
  • Online article submissions
  • Peer review
  • Google scholar indexing

Service Users

Staff

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by vendor. Support for hardware, operating system and application by IT Services, issues investigated by IT services, developments by vendor.

Documentation

Online documentation available from vendor

Request Process

Requests for journal hosting via Library

Costs

None

Personal Research Plan

Service Name

 Personal Research Plan (PRP)

Service Description

This service develops and supports, for the Research Office, Academics, and Departmental Administrators:

  • A web application which enables academics to complete their yearly Personal Research Plan (PRP) on-line and produce a pdf report, formatted for presentation to their Head of Department / Residential Provision and Management Sub-Committee (RPMC). The PRP is pre-populated with the academic's publication and research students details, other information, for example funding, planned publications and esteem, are entered manually by the academic.

A web application for department / school administrators to view, print, and save Personal Research Plans for members of their department / school as a pdf document

Features

 Web application

Service Users

 Staff, Researchers

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

Users should contact:

  • The Department Administrator for issues of data accuracy (e.g. missing or incorrect records) with relation to publications or research students.
  • The Research Office for advice on PRP (for example, for advice on which category a submitted publication should be entered under or which activities should be included in the Esteem section). Email Researchpolicy@lboro.ac.uk
  • The IT Service Desk to report technical problems.

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail: IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services.

Documentation

General guidance and help is available from the Help link on the PRP Home page (luis.lboro.ac.uk/prp). In addition, field specific help is available as clickable links within the application next to the relevant field.

Request Process

Heads of Department or the Research Office need to authorise requests to use the PRP facility, via the IT Service Desk.

Costs

None

Publications Information (LUPIN Symplectic Elements)

Service Name

 Research Publications Catalogue (LUPIN)

Service Description

This service supports Elements, the bought-in Publications Management system, which is supplied by Symplectic Limited. At Loughborough, the system is known as the Loughborough University Publications INformation system (more commonly referred to as "LUPIN").

In the majority of cases, academics' published outputs are automatically harvested via LUPIN from on-line databases, currently including arXiv, CiNii EN, DBLP, PubMed, Scopus and Web of Science.

Features

 

  • Users are emailed by LUPIN whenever new outputs are found for them in this way and they then have the opportunity to accept or decline these new outputs. Users can then attach and upload the “accepted for publication” version of the full-text for the output which is automatically sent to the IR for checking and processing.
  • LUPIN also allows users to search all Loughborough research outputs within the system.
  • The information held in the database informed theResearch Excellence Framework 2014 (known as the REF), for assessing the quality of research in UK higher education institutions.
  • Publications data from LUPIN is also used within the on-line Personal Research Plan (PRP) facility.
  • Users can link their LUPIN account to their ORCID account.
  • Publications data from LUPIN is also used within the Staff Publications web page.
  • Publications data from LUPIN is also used within the Academic PDR facility.
  • The metadata for Research Data held in Figshare is also harvested into LUPIn.

Service Users

Academic Researchers, Library Staff, Research Office.

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

For non-technical advice regarding publications The Research Office can be emailed at Researchpolicy@lboro.ac.uk

For issues relating to the Institutional Repository, contact the Repository team within the library Repository@lboro.ac.uk

Technical problems with the LUPIN system should be reported to the IT Service Desk. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by Sympectic. Support for hardware and operating system by IT services, support for application initially by Loughborough University (see above) and then escalated to Symplectic where appropriate. Enhancements and developments by Symplectic.

Documentation

 User manuals and Quick start guides are available within the help section of the LUPIN system. Short tutorial videos are also available from the LUPIN help page.

Request Process

User accounts are automatically created for all staff on the monthly payroll via the overnight LUPIN HR Feed. Once an account is created, users can use their University credentials to log in to the system via the following link:

https://lupin.lboro.ac.uk/

Costs

None

Research Costing, Pricing and Awards Management

Service Name

 Agresso Research costing, pricing and awards management

Service Description

This service supports the Research Office and is the University's corporate system for managing costings associated with research grants and projects. The system provides full economic costing,

The service is part of Agresso Business World (Web version only).

Features

  • An integrated and shared source of information for research grants and contracts.
  • Single point data capture.
  • Covers the entire research grant process from cradle to grave.
  • Electronic Workflow management for greater transparency and consistency of process, across the wider institutional support team (centrally and in Schools).
  • Avoids the need for duplicate record keeping within Schools
  • Used by all the UK’s research intensive institutions.  Co developed in collaboration with Oxford and Cambridge universities.

Service Users

 Staff, Researchers

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

Support for Agresso should be reported to agresso.support@lboro.ac.uk (8:00 a.m. – 7:00 p.m. Monday to Friday extended to 10:00 p.m. and weekends by arrangement).

Support and guidance on Research policy matters from the Research Office.

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mailIT.Services@lboro.ac.uk .

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

See Research Office information.

The Research Office can provide training in the system, and the system itself provides some online help.

Request Process

Contact the Research Office 01509 222451

Costs

None

Research Data Management

Service Name

Loughborough Data Repository

Service Description

This service supports the deposit and storage of Research Data. In large part, this is to meet the RCUK (Research Council UK) requirement that research data should be made publically available.

The solution is a collaboration between Loughborough University and two suppliers:

Figshare provide “Figshare for Institutions”, a cloud-based repository that allows researchers to upload and share their Research Data.

Arkivum provide the long term, secure archiving facility necessary to meet the requirement to store such data for a minimum of 10 years. 

Features

Figshare for institutions gives academics the ability to:

  • Record basic metadata relating to the Research Data. The metadata is then pushed into LUPIN (the University’s Publications Management System).
  • Upload and share (publish) the Research Data, making it available to other academics and other interested parties.
  • Generate a DOI for the Research Data at the point where it is published.
  • Set an embargo for the data where appropriate.
  • Store the data for 10+ years.
  • Share files with co-researchers using the collaboration functionality.

Service Users

Academic Researchers, Research Data Manager (based in the Library), Library Staff

Service Availability

24/7 except for planned maintenance and unforeseen incidents.

Support

For advice regarding how to use Figshare (e.g. depositing data), the Research Data Manager can be emailed at rdm@lboro.ac.uk during the working week.

Technical problems with the Figshare system should be reported to the IT Service Desk. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by vendor. Support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

Figshare are in the process of adding user guides and videos to their support site. There is a link to the support site under the FAQ section within the application.

Additional information can be found on the Library Research Data Management web pages.

Request Process

User accounts are created automatically once a week for members of academic departments and related Professional Services.

Costs

n/a