IT ServicesStaff

Services

Corporate Administration

Agresso Finance

Service Name

Agresso Finance

Service Description

The University's corporate finance systems

Features

Agresso Business World (ABW), which covers all of the main accounting functions including accounts payable, accounts receivable, invoicing, requisitions, purchase orders, general ledger, internal transfer journals, purchase card processing, budgeting, projects, research costing and pricing

•       Corporate BACS transfer system

•       Online payment facilities (WPM)

•       E-procurement

•       Cashless payments (Dinners plus and Cash plus)

Service Users

University staff with financial responsibilities

Students (online payments, student invoices only)

External (cash plus/diners plus, invoicing)

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN

Support

Agresso Finance: Support for Agresso should be reported toagresso.support@lboro.ac.uk (8:00 a.m. – 7:00 p.m. Monday to Friday extended to 10:00 p.m. and weekends by arrangement).

Support for online payment services should be reported to the Finance office. Tel: (01509) 223538,

Contact detail for staff are available athttps://internal.lboro.ac.uk/info/finance/staff/contact/

Contact details for students: student-finance@lboro.ac.uk

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail:IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support  for application by vendor, issues jointly investigated, developments by vendor.

Documentation

Training and documentation are available from Finance, who run Agresso-related courses and "drop in" sessions on a regular basis. See Finance Office web pages for upcoming events and manuals and documents.

Request Process

To access the corporate finance system, apply to the Finance department for the relevant registration forms. These should be completed and countersigned by your Head of Department and returned to the Agresso Support Office, Hazlerigg.

The majority of departmental users will use the web-based Agresso Self Service application. For users of the Agresso "Smart Client", appropriate application files will need to be installed on the PC and access is via the Staff Managed Windows service.

 

Purchase Cards are administered and issued by the Finance Department. Please contact the Purchasing Manager for further information. (Telephone ext. 223610)

Costs

None

Archibus (Web Central or Smart Client)

Service Name

Archibus (Web Central or Smart Client)

Service Description

Space Management and Work Order Management Systems 

Features

Service features include:

  • Used to manage Information about all rooms in all buildings belonging to the University
  • Used to manage Information about all planned, reactive and preventative maintenance
  • Client and Web based versions of software
  • Stores drawings of room and buildings

Service Users

  1. Space Management Staff
  2. Any staff member can log fault/issue requests via the system

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

Contact:IS Systems Team via FM Helpdesk fmhelp@lboro.ac.uk 

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

  1. 1st Line support provided by FM IS Systems Team
  2. 2nd Line support of Managed Operating Systems provided by IT Services
  3. Escalation and Application Support provided by Excitech
  4. Application written by Archibus, configuration and development provided by Excitech
  5. Support for hardware by IT Services, issues investigated by IT services

Documentation

Available in the Archibus Web Central Portal

Request Process

Contact  FM helpdesk fmhelp@lboro.ac.uk

Costs

None

Banking Services (BACS Bottomline)

Service Name

Banking Services (BACS Bottom line)

Service Description

A secure internet based facility for the transfer of payment details to and from the Bankers Automated Clearing Service (BACS).

Features

The service allows:

  • The posting of direct debits from customers e.g. student tuition and accommodation fees.
  • The payment of salaries, claims, expenses to staff
  • Payments to suppliers.

Service Users

Strictly limited to authorised Finance office staff only.

Service Availability

The hours of service availability from within the Finance Office only

Support

Finance Office: 9.00am – 5.00pm working days only or out of hours by special arrangement.

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail: IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

None

Request Process

N/A

Costs

None

Business Objects

Service Name

Business Objects (Reporting Tool)

Service Description

Business Objects is the main reporting tool to create Payroll, Pension and HR reports, using data from our HR and Payroll system (iTrent).

Features

Reports can be run on an ad-hoc basis or scheduled to a predefined folder.  Our license limits us to using Business Objects with iTrent data only.

Service Users

CIS, Payroll, Pensions, HR, and the Workforce Information Team

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN

Support

The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail: IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

N/A

Documentation

N/A

Request Process

Access is limited to specific HR and Payroll staff.  Request should be made to itrentadmin@lboro.ac.uk

Costs

Licences are limited, cost of additional licenses are available on request.

CCTV Infrastructure

Service Name

CCTV Infrastructure

Service Description

The CCTV service encompasses the network details for the CCTV cameras across campus, the storage backend and the Cisco based management system.  Out of scope for this service are the cameras and encoders themselves (FMS) and the Reliance VSOM management system (FMS/Security).  Network access provision covered under main network service.

Features

Web based CCTV viewing and archive management system.

Service Users

Staff

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus

Support

 

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail:IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor.  Initial support for application, OS and hardware by ITS, faults passed to vendor for joint investigation.  Developments by vendor.

Documentation

Documentation accessed within service itself.

Request Process

Access granted on a per-user basis, requests via IT Service Desk with support from Security Service Manager.

Costs

None

Door Access Control (Symmetry 8.1)

Service Name

Symmetry

Service Description

Provides card production facilities and security access management.

Features

Service features include:

  • Used to print ID Cards
  • Connects to swipe readers controlling access to buildings based on data stored in the Symmetry database
  • Logs swipe reader transactions in a database.
  • Links with Barrier access for when ANPR doesn’t read successfully.
  • Controls scheduled door opening / closing e.g. Academic building unlock at 08:00

Service Users

Specified users within professional services. 

Service Availability

 

24/7 except for planned maintenance and unforeseen incidents on campus. 

Support

FM Customer Service and Helpdesk (8:00am - 5:00pm, Monday – Friday)

Security (Weekends and evenings - Outside of the helpdesk hours above)

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail: IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by the vendor. Support for server hardware and operating system by IT Services, Application support and hardware consumables from the vendor. Issues investigated by FM in first instance, developments by vendor.

Documentation

 

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Request Process

Contact  FM Customer Service and Helpdesk Manager: fmhelp@lboro.ac.uk

Costs

Licensing is required per PC, additional costs may incur if a card printer is required (costs available on request from Lisa Lapham). Maintenance costs will also increase.

eProcurement (EGSParabilis)

Service Name

eProcurement

Service Description

An add-on service to Agresso Business World which allows the user to ‘punch-out’ to a supplier’s catalogue when entering requisition details.  The service is hosted externally by Parabilis.

Features

Punch-out to supplier’s catalogues during the order entry process in Agresso.  There are currently 5 supplier’s catalogues available.

Service Users

The user service is only accessible via Agresso Business World.

Service Availability

As per Agresso Finance.

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN

Support

Agresso Finance:  Support available at agresso.support@lboro.ac.uk  (8:00 a.m. – 7:00 p.m. Monday to Friday extended to 10:00 p.m. and weekends by arrangement) or direct to the purchasing office on (01509) 228038 or purchasing@lboro.ac.uk

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail:IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware by IT Services, Server and Application support from vendor. Issues investigated by vendor in first instance, developments by vendor.

Documentation

Available via the Finance Office and at https://internal.lboro.ac.uk/info/finance/staff/forms/

Request Process

Requested should be made to the Procurement Office in the first instance.

Costs

None

Estates Management Information System (ESMI)

Service Name

Estates Management Information System (ESMI)

Service Description

An in house Oracle  system used by FM Services for management of services relating to Estates, for example building code management, management of jobs (planned maintenance and reactive) etc. The service is under review by a University Change project and is likely to be replaced.

Features

Functions related to the management of Estates information and job workflow. 

Service Users

Facilities Management Staff

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN

Support

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail: IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services

Documentation

Documentation is limited access.

Request Process

Made available to FM staff as part of their normal duties. Not available outside of FM.

Costs

None

Hotel and Events Management (Kinetics KX)

Service Name

Hotel and Events Management (Kx)

Service Description

This service supports the management of Burleigh Court and the Link Hotel, and University Conferences and Events.

Features

Kx features tools to assist with day-to-day management of:

  • Conference management
  • Hotel management

Service Users

imago Ltd staff

Service Availability

Available 24/7 on campus except for planned maintenance and unforeseen incidents.

Support

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

Provided by imago Ltd

Request Process

On request from the IT Services Service Desk

Costs

None

HR management system (iTrent)

Service Name

HR Management System (iTrent)

Service Description

The University's corporate Human Resources systems

Features

HR/payroll system (iTrent)

  • Payroll system
  • Employee (My.HR)(e.g. Pay slips, booking training)
  • Manager self-service (e.g. line management, recruitment)
  • Job application system
  • Reporting

Service Users

Staff and prospective staff

Service Availability

24/7 except for planned maintenance and unforeseen incidents, on campus and via the VPN

Support

Contact HR for operational and data issues. Tel: (01509)  222169  or email: Hr@lboro.ac.uk

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

Training for Heads of Department and Departmental Administrators, line managers and staff is provided by staff in the Workforce Information Team.

Information and documentation about my.HR

Request Process

Heads of Department and Departmental Administrators should contact the Workforce Information Team within HR. Business hours are 8:30 a.m. to 5:00 p.m. Monday to Thursday and 8:30 a.m. to 4:30 p.m. on Fridays.

Line managers will need authorisation from their Head of Department prior to being given access to Manager Self-Service.
Staff* are automatically given access to my.HR, and will need to use their normal University credentials to log onto the system via https://myhr.lboro.ac.uk 

itrentadmin@lboro.ac.uk 

Costs

None

IT Room Alarms

Service Name

IT Room Alarms

Service Description

Protection of rooms around campus by alarm systems containing core networking devices

Features

  • Card Swipes
  • Key Pads
  • Alarms
  • Strobes
  • Smoke Screen
  • Break Glass
  • Trembler

Service Users

Staff

Service Availability

 

24 hours a day, 365 days per year (excluding maintenance outages)

Support

Administration and Installation: IT Services.  The Service Desk is open 8:30 a.m. to 5:00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Emergency Access: Security.  They available 24/7 on Tel: 01509 222141 or email: security@lboro.ac.uk

Repairs and Maintenance: Facilities Management.  Opening Hours:  Monday - Friday 8.00 a.m. – 5:00 p.m. on Tel: 01509 222121 or email: fmhelp@lboro.ac.uk

Application Support Level

(if applicable)

Support for Administration software: Written by the vendor.  Hardware and operating system supported by IT Services.

Support for Hardware on location: Facilities Management and vendor.

All issues investigated by IT Services.

Documentation

 N/A

Request Process

Via IT Services Service Desk in the first instance

Costs

None

Library Management System (LMS)

Service Name

Library Management System (LMS)

Service Description

Manage the acquisition and cataloguing of physical and electronic resources, and control the circulation of physical stock

Features

  • Monograph and serials acquisitions
  • Cataloguing
  • Inter-Library loans
  • Circulation of stock
  • Self-service facilities

Service Users

 Direct access for Library staff; indirect via self-service facilities for students, staff, tenants and visitors

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus

Support

Via cloud-hosted vendor supplied CRM system

Technical queries: The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

Document for Library staff provided via vendor (print and online)

Request Process

All students and staff automatically registered; tenants and visitor register manually by Library

Costs

None for member of the University; for externals the Library may charge annually for access

Online PDR

Service Name

Online PDR

Service Description

Online PDR preparation form, PDR meeting form and access to administrators for assignment of reviewers and reviewees

Features

Viewing of PDR preparatory data and an opportunity to record commentary/narrative to support the data to be considered for their PDR, a form for recording of the PDR meeting to be completed by reviewer and reviewee which includes their recommended rating, final comments and sign-off.

Service Users

All academic staff and HR

Service Availability

Online to all academics both on campus and remotely

Support

1st line support via Service Desk, standard working day for support on source data from research office, HR and enterprise office as well as finance. Technical support from the Corporate Systems team during normal office hours.

Application Support Level

(if applicable)

Application written by IT services,  issues investigated by IT Services application developments by IT Services.

Documentation

www.lboro.ac.uk/pdr

Request Process

All academics with ITrent contracts will have access to the online system and will use their normal login credentials to login.

Costs

N/A

 

Parking permit system (Parkit)

Service Name

Parkit

Service Description

Provide vehicle management information and barrier access for vehicles.

Features

Service features include:

  • Car registration
  • Permit selection/requests
  • Provides data for ANPR cameras. Whitelists and blacklists.

Service Users

Staff, Students, Tenants, Researchers and sometimes visitors.

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

Contact:Technical Director, Team Leader Transport Planning. Tel: +44 (0) 20 7939 6213 | +44 (0) 7977 169030.

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application witten by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

https://parkit.lboro.ac.uk/SWM91ParkIt-war/indexStart.jsp 

Request Process

Details loaded daily for any users.

Costs

None

Software Licensing

Service Name

Software license management and advice

Service Description

Providing advice on software licensing and compliance

Features

A high level overview list of features of the service which the user can use

Service Users

Staff, Students &  Researchers

Service Availability

As Support

Support

IT issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

N/A

Documentation

N/A

Request Process

As support 

Costs

N/A

Sport Bookings (Gladstone)

Service Name

Gladstone or MRM or PLUS2

Service Description

Sport Development Centre booking, charging and general management system.  It is currently the most popular Leisure Centre management suite and as such provides a wide range of facilities.

Features

The system featues:
  • Facilities booking – Client and Web based
  • Membership enrolment
  • POS sales
  • Subscription management
  • Emailling
  • Card access to buildings (SDC Gladstone managed only)

Service Users

SDC authorised users for client software. Current staff and students web bookings

Service Availability

Approx. 6:00 am to 10:00 pm.

Support

Contact: Katie Coyne Systems Administrator IN  sdc@lboro.ac.uk  

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail:IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

http://loughboroughsport.com/online-bookings

Request Process

Via Sysadmin administrator for Gladstone

Costs

None

Student Accommodation Management (Kinetics Kx)

Service Name

Student accommodation management (Kx)

Service Description

The University's accommodation management system (Kx from Kinetic Solutions).

Features

 

  • Student accommodation management
  • Student accommodation (Self Service)
  • Parcel Service
  • Room Auditing (Halls of residence)
  • Catering 

Service Users

 Staff, Students

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Kx Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Room Auditing applications written by IT Services, issues investigated by IT Services, application developments by IT Services

Documentation

Student Accommodation Centre FAQ web page

Request Process

System Access to the web facility for prospective and current students is provided automatically, module access for staff is assigned by Student Accommodation. Imago Ltd staff  can request access to Kx from the IT Services Desk.

Costs

None 

Tenant ID Management (ARMS ProofID)

Service Name

ARMS / ProofID

Service Description

Tenant details management  system

Features

The service:

  • Provides interface for  entering Information relating to Tenants
  • Provides feeds for other systems requiring  Tenant data

Service Users

Facilities Management Staff

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

Contact FM:Customer Service and Helpdesk: fmhelp@lboro.ac.uk

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

https://arms-live.lboro.ac.uk/arms/login.php?id=2&page=%2Farms%2Findex.php

Request Process

Contact FM:Customer Service and Helpdesk: fmhelp@lboro.ac.uk

Costs

Unknown