IT ServicesStaff

Service Delivery

Service Delivery at Loughborough

  • The overarching aim of IT Service Management at Loughborough is to ensure that all our users have the right services for the work they are undertaking,
  • That these services are delivered, supported, measured, monitored and reviewed to ensure that they remain fit for purpose and fit for use.
  • IT at Loughborough will be delivered via a coherent set of service management principles and processes that will be chosen, implemented and maintained in line with both the needs of the customer and the needs of the IT professionals they support.

This section details each of the service management process that we aim to implement, along with the detailed information, and an assessment of our maturity in those areas.