IT ServicesStaff

Working Remotely

Photo: Hand using a keyboard.

Cisco AnyConnect VPN


IT Services recommend that where possible users use the Cisco AnyConnect VPN client if they wish to access on-campus services remotely.

If you are using a staff managed windows service laptop, a full Remote Working Client will be pre-installed and available from the University Central Services menu. If you wish to take a staff managed windows service desktop computer home you can install the client as an optional application. 

For all other users of Windows (Windows 10, Windows 8, and Windows 7) not managed by IT Services, you can install and use the Windows Remote Client (not Staff Managed Windows Service). 

IT Services have made the Cisco AnyConnect VPN client available to Mac OS X users and for users of Apple mobile devices.

Connecting from Managed Windows Service


Start the Client

Click on the Microsoft logo Start icon bottom left of your screen then All Programs then Cisco AnyConnect VPN Client.

2 Screen image: AnyConnect.


Click Connect

3 Screen image: Cisco AnyConnect.

Enter username and password

Enter your username and password. It will take between 10 and 20 seconds to establish a connection to the Loughborough Network depending on the speed of your Internet link. Also during this time the client will ensure that it has the latest configuration.

4 Screen image: VPN: Connected.

VPN is Connected

Once the connection has been made, the dialogue box will minimise to the System Tray. This is the area at the bottom right of your desktop where the clock is located. Hovering over this icon with your mouse pointer will display confirmation that the VPN (Virtual Private Network) link has been connected. All of your Internet traffic goes through the VPN to Loughborough. This ensures that you can access Internet based resources such as journals and databases which could otherwise be restricted to on-campus use only. As such, please disconnect from the VPN when you do not need it and remember that when connected to the VPN you are bound by the University's IT Acceptable Use Policies.

5 Screen image: Pop-up menu.

Disconnecting from the VPN

To disconnect, right click the VPN icon in the System Tray and select Quit from the pop-up menu.

This will disconnect from the IT Services VPN cleanly and exit the application. Connecting again is as simple as starting the application as before.

[Note that if you click the icon, the client window will re-open with a "Disconnect" button. If you click this it does disconnect, but the application still exists in the System Tray, and you must still right-click and select "Quit" from the pop-up menu to close the application fully!]

Windows Install

Install Cisco AnyConnect

The information detailed below will guide you through how to install Cisco AnyConnect on the off campus Windows computer:

Download the Cisco AnyConnect software . You will be required to enter your username and password to gain access to the download.
Double click on the installer to launch the application: Screen image: Installer icon.

The installer will launch. Click Next accepting the licence agreement at the appropriate step.

Click Next through the series of installer steps. At the final step a confirmation box will appear, click on Finish.



Connecting to the Cisco AnyConnect


Start the Client

Once you have completed the Cisco Anyconnect install, click on the Microsoft logo Start icon bottom left of your screen, All Programs and then Cisco AnyConnect Secure Mobility Client


Cisco AnyConnect client

A small window will open in the lower right corner of your screen.

3 Screen image: Virtual Private Network (VPN).

First time set "Enable local LAN access (if configured)"

If this is the first time you have used the client then please click on small cog in the lower left of the window. In the window which appears select the Preferences tab and tick Enable local LAN access (if configured) and then close the window.

The first time you run the client you will also need to enter into the box next to the Connect button. The program will remember this for subsequent connections, so this need only be done once.

4 Screen image: Please enter your username and password.

Username and Password

Please enter your Username and Password.

5 Screen image: Client minised in system tray.

Client is in system tray

Once the connection has been made, the dialogue box will minimise to the system tray. This is the area at the bottom right of your desktop where the clock is located.


Disconnecting from the VPN

To disconnect click on the icon in the system tray and then click on the Disconnect button. Once the client has disconnected the window will automatically minimise itself again when you switch to another application.

If you wish to quit the client completely then right click on the icon in the system tray and choose Quit from the menu.

After you have installed

You can also set up the following. Note that the VPN client must be running when you set up these options from off-campus and when you run these options from off-campus.

Printing from Windows

Individual Workspace for Windows

banner photo; Macintosh, apple

Mac OS X Install

Applications Access & Remote Connections (ARD/SSH)

You can connect from any Apple Mac to any on-campus central IT Services, departmental service, or your computer on your desk.

Mac users who wish to access machines via ARD (Apple Remote Desktop) / SSH (Secure Shell) can do so using Cisco AnyConnect.

You will need to install Cisco AnyConnect on the off campus Mac computer. Please check that you do not have any prior installations of a VPN client installed such as OpenVPN and / or TunnelBlick as this will prevent the AnyConnect installer from running correctly.

If you get an Install failed message, please check again that you do not have any prior installations of a VPN client installed such as OpenVPN and / or TunnelBlick as this will prevent the AnyConnect installer from running correctly. If the problem persists please contact the IT Services Helpdesk.


iDevices Install

Remote Working Client for iPhone / iPad / iPod Touch

The VPN allows you to access University services which are normally only available when on the campus network. These include the University e-mail and telephone directories, library resources, electronic journals and databases.

Cisco AnyConnect is supported on all iOS devices running iOS version 6.0 or later. This includes all current iPhones, iPads and iPod Touch models.

If you have an Apple iOS device which does not conform to the requirements above please contact the IT Service Desk.

All screenshots and instructions below are from an iPhone and will be the same on an iPod Touch, while the steps for use on the iPad are very similar but some buttons or options may be in slightly different positions.


App Store

Open the App Store and Select Search.

2 Phone screen image: Info.

Select and Install

Find and select Cisco AnyConnect. Install app. 

Note: Cisco have recently released a new version of their client and called it Cisco AnyConnect (new), renaming the old version of the client to Cisco Legacy AnyConnect. We reccommend users install the new version of the client and more information can be found in the FAQ section linked to on the left.

3 Phone screen image: Do you want to enable this software?

Enable VPN

The first time you launch the application it will request your permission to enable the VPN features in your device. Please choose OK in the pop up box.


Add VPN Connection

You will now be presented with the Cisco AnyConnect home screen. If you have not already installed the automatic configuration profile then tap "No Connections" to add a new connection.


Enter Server Address

You will now be prompted to enter the server address details. Type in Lboro VPN into the Description box and into the Server Address box, then click Save in the top right hand corner of the box.


Authentication screen

On the AnyConnect home screen, slide the AnyConnect VPN option to ON.

In the pop up box, enter your Lboro username and password. This will be required each time you connect to the Loughborough University VPN

  • Username: Your Lboro username without the
  • Password: Your Lboro password 

Select Connect in the top right hand corner of the box


You are now Connected!

You are now connected to the Loughborough University VPN, which is displayed as Lboro VPN. You can verify this by locating the VPN icon at the top of your screen.

To escape this screen, simply press the home button on your device to access other applications.


How to Disconnect & Reconnect!

To disconnect from VPN, simply click on the  AnyConnect icon on your home screen and slide the AnyConnect VPN option to the OFF position, press the home button to escape the application.

To reconnect to Loughbrough University VPN, launch the AnyConnect app on your home screen and repeat step 6.

Remote Desktop Connection

To access a computer on campus remotely, on the off campus computer, start the anyconnect client as described above.

Start Microsoft Remote Desktop:

Windows 7 Service: from your Start button select All Programs then Accessories then Remote Desktop Connection.

Screen image: Remote Desktop Connection.

Before you connect, by default the connection will be displayed full screen. We recommend that you first click the Options >> button, and then select the Display tab. The following screen will be displayed:

Screen image: Remote Desktop Connection - Display.

Use the Remote desktop size slider to reduce the size of the screen resolution to be used. Click on the General tab.

Screen image: Remote Desktop Connection - General.

For Computer enter the I.P. Address (obtained in How to Set Up Using Remote Desktop) e.g. and enter your User name and Password, and then click Connect. If your credentials are not accepted at this stage, please try adding lunet\ in front of your User name, ie so that the User name entry reads lunet\username.

A window will appear on your screen with the remote computer's screen displayed in it - anything that you do in this screen happens on the remote computer. If you do display the screen full-size, there is a floating tab at the top of the screen with the computer name displayed and Minimize, Restore Down, and Close buttons on the right-hand side. Use the Restore Down button to display the screen not full size.

When you have finished, Log Off from the remote computer, and then close the Remote Desktop Computer window. You can now continue using the client or disconnect it to finish your session.